Director Of Operations - Employee Benefits

About the Role

This large national insurance broker is seeking a qualified individual to help lead their Center of Excellence operation for their Employee Benefits division. The ideal candidate will have previous agency-side experience, be a strong technical expert in coverages and systems, and possess previous or current management experience at a high level.

Duties & Responsibilities

• Identify areas of opportunities and develop strategies for improvement within the department
• Maintain strong relationships with carrier partners to provide a benefit to the profit center, as it relates to optimizing products and services
• Work directly with leadership team to develop and implement a learning program for new teammates with a focus on profit center processes, workflows, and customer experience as well as technical insurance knowledge and carrier products
• Recruit, develop, and retain top talent
• Direct and monitor the customer experience for the employee benefits department in accordance with goals and objectives of the profit center and established policies and procedures
• Effectively communicate new opportunities, trends, and industry information to all members of the team
• Responsible for daily customer experience with enrollment, claims issues, policy and coverage questions, and more

Skills & Experience

• 5-7 years of progressive experience in the insurance industry with group employee benefit program experience specifically
• Previous management or leadership experience strongly preferred
• State insurance license required
• Proficient in profit center computer programs, as well as Microsoft Office Suite and insurance company proprietary software

Compensation & Benefits

$135-150,000 + bonus + full benefits package