Director Of Inside Sales And Customer Service

Company Overview

Founded in 1900, Young Innovations is a leading manufacturer and supplier of professional dental products. For over a century, our dedication to innovation and openness to new ideas have kept us at the forefront of the dentistry industry. Our broad portfolio of brands includes market leading products used by clinicians around the world.

PuraGraft® represents leading manufactures of biologics, pharmaceuticals and surgical supplies for oral surgery and implantology. Our culture enables an entrepreneurial spirit focused on growth and increasing potential. We are looking for like minded people who want to be apart of our team!

Role Overview

The Director of Inside Sales & Customer Service for PuraGraft and MPS (subsidiaries of Young Innovations) is responsible for all customer facing accountabilities for the businesses. He/she will take a key role in ensuring the successful execution of the business plan to achieve revenue, margin and EBITDA targets for the business. This position reports to the General Manager for PuraGraft.

Responsibilities

• Drive the successful execution of the annual sales plan, inclusive of both direct and indirect
• Engage with the C-suite of Designated DSOs in order to create partnerships, land agreements and drive campaigns for formulary compliance.
• Act as first point of contact for escalated customer/operational/services related issues with sales team.
• Partner with other Young Innovations sales leaders to explore opportunities to accelerate growth.
• Partner closely with the General Manager on key tactical and strategic initiatives.
• Engage directly with key customers and prospects to ensure customer satisfaction and gaining new sales.
• Identify and execute standardization of sales processes, methods and initiatives for key areas of focus such as CRM, sales process, marketing efforts, pricing, sampling and other sales objectives.
• Partner with the General Manager and HR in hiring, onboarding, development, top-grading and performance review process with team members.
• Create a metrics-driven high-performance culture and environment that creates high employee satisfaction and low turnover.
• Own, manage and coach the team in regard to forecasting, the funnel management process, gap mitigation, counter measures and initiatives to drive growth.
• Provide strong leadership and the ability to communicate a vision, strategy and plan.

Training And Experience

• 10+ years of demonstrated successful experience in Marketing and/or Sales
• Bachelor's degree in a relevant field, or equivalent experience.
• At least 3+ years of experience in a supervisory/management capacity, with proven leadership of teams to exceed growth objectives
• Implementation of processes
• Prior experience in dental strongly preferred, Oral Surgery segment experience a plus

Knowledge, Abilities And Skills

• History and recognized success in exceeding sales quotas
• Strong interpersonal, persuasion and negotiation skills
• Great understanding of the sales process
• Strong leadership skills
• Demonstrated skill in written and oral (especially telephonic) communication
• Manage the metrics assigned to all staff in Sales and Marketing
• Strong CRM, excel and computer skills
• Demonstrated success in developing teams, driving change management, and implementing a culture of accountability, engagement, and continuous process improvement.

Physical Requirements

Manual dexterity and ability to work on the phone and computer for extended periods of time.

Working Conditions

Office environment and occasional exposure to manufacturing plant environment, with some abnormal variations in temperature, unavoidable fumes, noise, dust and atmospheric conditions. Occasional customer visits, dealer visits, trade shows on an as needed basis.

This position requires 30% - 50% travel.

Young Innovations, Inc. is an Equal Opportunity Employer and E-Verify participating employer