Aloha! Four Seasons Resorts Lana'i is seeking a Front Desk Manager

JOIN OUR 'OHANA

The Director of Front Office directs and controls the activities of the Front Desk, Telephone, Guest Services, Guest Relations and Concierge Departments ensuring a superior experience for our guests. The Director of Front Office will work across all of the Room Divisions Departments to ensure the arrival, rooming, billing, and departure processes are aligned with Four Seasons benchmark standards. They oversee a team of Assistant Managers and Front Office staff, ensuring accurate communication and follow-up on any problems, guest requests, and special requirements. They will ensure all Front of House Employees within the Rooms Division are in adherence of company grooming policies and representative of a luxury establishment. They will oversee all VIP and Special Attention arrivals, transfers, and departures are handled in a smooth, accurate, efficient and proactive manger.

What We Look For:

Ideal candidates will have at least three to five years of management experience within Rooms Operations in a luxury hospitality setting. The leader in this role will have the ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests. Knowledge of full cycle Rooms operations, labor control, and accounting as well as proficiency in hotel property managements systems (Opera, Golden, Workday, HotSOS, Micros Fidelio, Microsoft Office) is essential. Ability to follow Four Seasons cultural and core standards, policies, and standard operating procedures is a must. Excellent knowledge of product, strong communication skills - written and verbal and the ability to remain calm under pressure. Scheduled days and times may vary based on need. Some additional preferred qualifications for the role include a college degree specializing in hotel/hospitality management, and experience working in a union environment.

US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

FOUR SEASONS RESORTS LANA'I

On this pristine island, Four Seasons Resorts Lana’i provides a one-of-a-kind experience - presenting both ocean and highlands landscapes and balancing a sense of tranquility with an abundance of recreational activities. In our exquisite Resorts - frequently listed among the world's finest - Four Seasons combines the very best of Lana'i. Four Seasons Resorts Lana'i has been named Best Hotel in The USA by U.S. News & World Report, the global authority in rankings and consumer advice, in 2020 & 2021 Best Hotels rankings. As an employee of the Four Seasons Resorts Lana'i, the opportunities are endless and so are the experiences!

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

WHAT TO EXPECT

• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• Exclusive discount and travel programs with Four Seasons
• And so much more!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement & recognition events all year-round.
• Energizing Employee Culture where you are encouraged to be your true self!

We look forward to receiving your application, mahalo!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.