Director Of Clinical Coordination

The Director III, Director of Clinical Coordination directs and oversees state-office management support for the organization, operation and business functions of clinical services for the thirteen (13) SSLCs to facilitate quality of services, consistency, and ensure execution of the Associate Commissioner’s goals and vision for the SSLC. Establishes a strategic plan and develops and ensures the implementation of state-wide operational policies, procedures, and guidelines which govern the clinical areas of medical, psychiatry, dental, pharmacy, nursing, qualified intellectual disability professional services (QIDP), behavioral health and habilitation therapies. Directs, promotes and models an interdisciplinary approach. Serves as a subject matter expert and oversees others who serve as subject matter experts for ICF-IID regulations applicable to SSLCs, best practices, and clinical standards. Monitors, assesses, and oversees quality of clinical services and interdisciplinary collaboration; and directs the remediation of service delivery issues. Provides leadership and strategic direction to and establishes goals and objectives for discipline coordinators in assigned areas including medical, psychiatry, dental, pharmacy, nursing, qualified intellectual disability professional services, behavioral health and habilitation therapies. Performs managerial functions to oversee their work. Directs and oversees provision of training and technical assistance to state office and SSLCs to comply with ICF-IID regulations and clinical best practices. Develops and implements monitoring tools. Participates as a member of and oversees the work of other members of the state review team. Takes actions based on results and makes recommendations to the Associate Commissioner, Deputy Associate Commissioner and SSLC Directors regarding the need for systemic changes. Oversees preparation of reviews and analyzes required reports. Represents the agency before various groups and works effectively with state and local officials, community leaders, and the media, as assigned. Serves as a member of the SSLC Executive Leadership Team. Serves on and/or directs the work of committees and workgroups. Promotes positive working relationships with outside agencies and with other SSLC departments. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions:
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. Serves in the SSLC on-call rotation as assigned.
Serves as a member of the SSLC executive leadership team. Directs and oversees state-office management support of the organization, operation and business functions for assigned clinical services for the thirteen (13) SSLCs to facilitate quality of services, consistency, and ensure execution of the Associate Commissioner’s goals and vision for the SSLC. Establishes a strategic plan for the assigned area in accordance with standards set out by HHSC and the SSLC division. Develops and ensures the implementation of state-wide operational policies, procedures, and guidelines which govern the clinical areas of medical, psychiatry, dental, pharmacy, nursing, qualified intellectual disability professional services (QIDP), behavioral health and habilitation therapies. Directs, promotes and models an interdisciplinary approach. (15%)
Serves as a subject matter expert and oversees others who serve as subject matter experts for ICF-IID regulations applicable to SSLCs, best practices and clinical standards in the assigned areas. Ensures oversight of the management support of all SSLCs and ensures that the health, safety, care, treatment, and support provided by each center meets the needs of the individuals served and reflects professionally accepted standards of practice. Advises the Deputy Associate Commissioner on the status of clinical services provided; and makes recommendations for effective and efficient use of resources. Monitors, assesses, and oversees quality of clinical services and interdisciplinary collaboration; and directs the remediation of service delivery issues. (15%)
Provides leadership and strategic direction to discipline coordinators in assigned areas including medical, psychiatry, dental, pharmacy, nursing, qualified intellectual disabilities professional services (QIDP), behavioral health and habilitation therapies. Performs managerial functions including hiring, assigning work, completing performance evaluations, recommending personnel and disciplinary actions, and overseeing the work performed staff. Uses leadership and teambuilding skills to motivate staff to work toward common objectives and goals. Oversees allocation of staff resources, directing focus on specific areas of need across the SSLCs. Assists local SSLC leadership with hiring decisions for clinical positions to ensure quality and consistency. (15%)
Establishes the goals and objectives for each of the assigned discipline coordinator to align with the Associate Commissioner’s vision and to ensure program and services conform to relevant state and federal laws, rules, and regulations, and best practices in each clinical area. Develops and oversees standards for achieving the established goals including short and long-term planning, facilitates accountability, collaboration, integration and support to SSLCs. Directs collaboration between assigned discipline coordinators and other state-office disciplines and SSLC leadership. (10%)
Directs and oversees provision of training and technical assistance to state office and SSLCs to comply with ICF-IID regulations and clinical best practices, including the results of state regulatory reviews. Directs and participates in the development of Competency, Training and Development (CTD) modules to enhance clinical skills statewide. Establishes and monitors processes which facilitate accountability and provide meaningful, objective feedback to all stakeholders on progress toward the achievement of those objectives and goals, such as the state review team. Participates as a member of and oversees the work of other members of the state review team. Maintains a physical presence at each of the SSLCs by traveling in person to the state reviews. Uses data to provide feedback on performance and drive decision making. Directs the development and implementation of Corrective Action Plans (CAPs), Quality Improvement Plans (QIPs) and Plans of Improvement (POI), including overseeing the establishment of goals and objectives for the plans, developing and approving schedules for work completion, setting priorities, and standards for achieving goals. Directs CAP and QIP evaluation activities performed by assigned staff. (10%)
Directs and oversees the implementation of tools which monitor clinical services such as Quality Service Review (QSR) tools. Takes actions based on results, including revising monitoring tools when necessary. Makes recommendations to the Associate Commissioner, Deputy Associate Commissioner and SSLC Directors regarding the need for systemic changes such as to staffing structure, clinical practices, and training/development based on results of reviews. (10%)
Oversees preparation of reviews and analyzes required reports such as statewide Quality Assurance/Quality Improvement (QA/QI) Council reports, mortality review committee reports, and monthly SSLC-specific trend reports. Oversees and analyzes the preparation of reports to ensure all pertinent information is present and accurate prior to submission to HHSC leadership to ensure adequacy and usefulness of information. (10%)
Oversees systems for, and serves as key contact staff, providing assistance and information to families, advocates, judicial representatives, legislators and the Department of State Health Services (DSHS) on provision of clinical services. Responds to requests for information and participates in strategic communication efforts. Provides requested information to SSLC executive leadership for incorporation into agency documentation exceptional item requests/Legislative Appropriation Requests (LAR). Responds or oversees response to Open Record Requests and legislative inquiries, as assigned. Reviews and analyzes proposed legislation to identify potential impacts to SSLC operations and advises the Associate Commissioner on strategies to implement new legislative directives. Works closely with Legal and stakeholders as needed. Develops and/or oversees communication to internal and external partners such as those that communicate changes to expectations or new policies and procedures. (5%)
Represents the agency before various groups and works effectively with state and local officials, community leaders, and the media, as assigned. Makes presentations, provides information, or testifies to legislative offices or committees, other state and federal agencies, stakeholders, and other organizations regarding division programs and services, as assigned. Serves as a member of the SSLC Executive Leadership Team. Serves on and/or directs the work of committees and workgroups including state-office QA/QI Council, mortality review team, state reviewer team, and other special projects aimed at increasing or improving clinical services, as assigned. Promotes positive working relationships with outside agencies such as Provider Investigations (PI), Office of Inspector General (OIG), Local Intellectual & Developmental Disability Authorities (LIDDAs), and with other departments. (5%)
Other duties as assigned include, but are not limited to, actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate work schedule and/or location. (5%)

Knowledge Skills Abilities:
Knowledge of management principles and techniques.
Knowledge of state and federal laws, regulations, policies, rules and requirements affecting clinical programs and services.
Knowledge of the legislative process.
Knowledge of clinical services, treatment, training and supports for individuals with intellectual and developmental disabilities.
Skill in management of clinical professionals.
Skill in communications, working with people, negotiating among multiple parties, resolving conflicts, and establishing and maintaining effective working relationships with internal and external, public and private entities.
Skill in establishing, implementing, interpreting and communicating policies and procedures.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Skill in the use of computers and agency/facility software including but not limited to Microsoft Word, Excel, PowerPoint, Access, and SharePoint.
Ability to develop and implement organizational vision to improve services provided and program performance.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to provide oversight and direction to a service delivery system located in various locations across the state and possess the capability of determining when to apply uniformity or variance in management strategies based upon the unique needs of each facility.
Ability to establish goals and objectives and to devise solutions to administrative problems.
Ability to prepare comprehensive, concise and accurate reports; and to communicate effectively.
Ability to plan, assign, and supervise the work of others.
Ability to analyze and solve complex problems and to make effective decisions affecting the overall operation of a large organization.

Registration or Licensure Requirements:
None

Initial Selection Criteria:

Bachelor's degree from an accredited college or university; and

At least five (5) five years of experience in the administration, management, and productivity improvement in the human service delivery field (e.g., mental illness, intellectual and developmental disability, etc.) of a large organization or department.

-OR-

Master’s degree from an accredited college or university; and

At least three (3) years of experience in the administration, management, and productivity improvement in the human service delivery field (e.g., mental illness, intellectual and developmental disability, etc.) of a large organization or department.

AND the following:

Experience in ensuring the provision of quality services, treatment, training and supports for individuals with intellectual and developmental disabilities.

Experience coordinating clinical services.

Experience in policy development.

Experience in data analysis.

Additional Information:
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS OIG List of Excluded Individuals/ Entities. Males between the ages of 18 – 25 must be registered with the Selective Service.
All State Supported Living Center employees are subject to Random Drug Testing.
Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

MOS Code:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 42A, YN, 0111, 3A1X1, 36B, LS, SK, 3432, 6F0X1, 89A, 020, 3402. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.