Radiology Care Coordination Representative Spec

• Please Note: We anticipate hiring for this role over the next 4-6 weeks.*

Houry Range for Level 3: $22.28 – $24.62/hour + quarterly bonus

Do you have customer service or call center experience in healthcare or health-insurance related industries? Do you have some understanding of medical terminology and or CPT/ICD codes? If so, this position may be for you.

We are looking to expand our Call Center in San Antonio!

QTC Medical is a government contractor and subsidiary of Leidos, a FORTUNE® 500 science and technology leader. We are the largest provider of disability (pension) and occupational health examination services. A few of our clients include U.S. Department of Veteran Affairs (VA), Department of Justice, U.S. Department of Labor and several others. With over 90 clinics nationwide, we’ve been serving communities for over 40 years. We offer a competitive compensation package including quarterly bonuses and annual merit review increases, comprehensive health benefits, substantial opportunity for growth, tuition reimbursement and career development.

We Offer Meaningful And Engaging Careers To Support You And Your Career Goals, All While Nurturing a Healthy Work-life Balance, And We Are Proud To Provide An Employment Package That Attracts, Develops And Retains The Best Talent

• Tuition reimbursement
• Access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts
• A 50% company match of your pre- and post-tax contributions up to 6% of your salary, including immediate vesting of company contributions
• An inclusive and ethical work place
• Competitive compensation and quarterly bonuses
• Generous paid time off (minimum of 14 days/year), as well as 9 paid holidays

Job Summary

Gathers, collects, records, tracks and verifies data and information from multiple sources. Compiles, reviews and analyzes claimant information. Uses software to schedule claimant appointments and document pertinent information. Delivers exceptional customer service at all customer touch points.

In This Role, You Will

• Participates in team performance reviews.
• Maintain integrity and organization of case files
• Data entry of claimant information, appointments, case files etc.
• Adheres to the compliance policies of the department and organization (i.e. minimal absences, appropriate attire, readiness for work, adherence to the department working schedule, follows QTC policies regarding personal electronic devices, and other policies as outlined by the organization).
• Triage of all cases in accordance with documented triage procedures
• Maintains a thorough understanding and effectively demonstrates the ability to perform job functions during such conditions.
• Responsible for the daily monitoring and corrections of the department work queue(s).
• Accurately obtains and processes patient demographic, medical information for registrations. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards.
• Be responsible for scheduling and following up on claimant appointments
• Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate.
• Independently prioritizes CRR workflow to meet deadlines and maximize productivity.

We’re Looking For Candidates With The Following Skills/background

• Works well with people; team player
• Organization and multi-tasking: ability to organize, plan, and coordinate multi-tasks with a high sense of urgency and follow through
• Possess strong computer skills, knowledge of Microsoft Office
• Strong verbal and written communication skills

Ideally, You Will Have

• Minimum 3 years of relevant experience - VA related preferred
• High school diploma or GED
• Knowledge of medical terminology, CPT-4 & ICD-10 codes is desirable.
• Customer Service or Call Center Experience in a medical, radiology and/or health insurance-related service industry

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available here. The QTC pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)