Register
Recruit Create CV

Call Center Operations Specialist Jobs

Vice President Call Center Operations
By Allied Dispatch Solutions At Johnson City-Kingsport-Bristol Area, United States
Equivalent related management experience and/or certification will be considered in lieu of a college degree
10 years management experience and 5 years call center experience required.
10 plus years of Call Center Management Experience preferred
Provides strategic oversight for training, professional development, quality, operational oversight for staff, and agent management.
Consistently monitors staffing and workforce management performance, forecasting when staffing levels are insufficient or in surplus of average inbound volume demands.
Leverage all new resources and tools to optimize customer experience.
Manager Call Center Operations
By Grady Health System At , Atlanta, 30303
3 years of management (leadership) experience is required.
Project management skills is preferred.
Bachelor's degree in business administration, management, and/or health administration is required.
3 to 5 years of experience in call center operations, preferably in a healthcare environment is required.
1 to 2 years of healthcare operations experience particularly related to ambulatory or clinic throughput and work flow.
Patient Access knowledge is preferred.
Vice President, Call Center Operations - Home
By Modivcare At , $180,000 - $230,000 a year
Advise management in monitoring progress and operational opportunities.
Coordinate program management strategy to mitigate negative downstream impact and maximize conversion of program opportunity.
Understanding of the dynamics of change management
Process improvement skills and experience
Modivcare offers a comprehensive benefits package to include the following:
Develop and manage annual budget for the department and perform periodic cost and productivity analyses.
Operations Center Specialist Jobs
By Marathon Petroleum At United States
Support the POC Manager in the operations and daily needs of the POC.
Minimum 5 years of Pipeline Controller experience
Respond to information requests from outside departments for SCADA and operational data.
Represent the Pipeline Operations Center in MPL Risk Assessments
Assist the POC Shift Specialist as needed during normal, abnormal, and Emergency operations
Represent the POC during Process Hazard Analysis (PHA) and Process Hazard Review (PHR) meetings.
Emergency Operations Call Center Specialist
By GAP Solutions, Inc. At , Atlanta, 30333
Support emergency operations and incident management for 24/7/365 requirements at the CDC EOC and Continuity of Operations Plan (COOP) alternate facilities
Facilitate and manage continuous information sharing, knowledge management, communications, and reporting support within the EOC
Previous experience in emergency management or response
Maintain an EOC change management process for updating and managing protocols, SOPs and contact lists
Bachelor’s Degree and four years of related experience
Background Investigation Requirement: All employees must pass a security investigation
Manager, Call Center Operations
By MUSC At , Charleston, 29407, Sc

Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Director Of Call Center Operations !!
By BRIAN A SIPLEY At United States
5+ years of previous Call Center/Customer Service Management experience
Ensures call volume forecasts and planning requirement are built to manage peak volume periods to ensure delivery of KPIs
Bachelor's degree of Business Administration or equivalent education training and experience
Remote/At-Home (must reside in AZ, FL, IL, MT, PA, SC, NC, TN, TX, VA or AL)
Must have experience managing a team of over 300+ personnel.
Proven working experience with call center systems
Director Of Call Center Operations
By JourneyOne Tech At New York City Metropolitan Area, United States
Proven leadership skills with a strong ability to motivate and manage a team.
Minimum of 10 years of experience in managing large teams in a call center environment.
Excellent communication and interpersonal skills.
Strong analytical skills with the ability to interpret complex data.
Experience with [specific software or technology tools].
Detail-oriented with a strategic mindset.
Director Of Call Center Operations
By Sipley The Best At Sanford, FL, United States
Ensures call volume forecasts and planning requirement are built to manage peak volume periods to ensure delivery of KPIs
Build and maintain related reporting and metrics for Executive team to evaluate performance.
Develop policies/procedures to support the function of the company
Directs the day-to-day operations of the call center ensuring service and quality metrics are at minimum met but preferably exceeded.
Ability to work across diverse personalities and agendas
Ensure that all projects are delivered on-time, within scope and within budget
Supervisor, Call Center Operations
By Kaiser Permanente At , Duluth, Ga $65,800 - $85,030 a year
Respond to questions and concerns respective to both internal and external customers with demonstrated ability to manage irate and difficult calls.
Work with the Call Center Operations Community Manager in recruitment, hiring, training, monitoring, coaching, counseling, disciplining and evaluation of staff.
Minimum one (1) year of using call routing, IVR or CRM related technology to manage goals and targets.
Minimum one (1) year of experience in lead role position in a customer service high call volume environment.
High School Diploma or General Education Development (GED) required.
Demonstrated Knowledge of influential leadership tactics.
Manager, Qa Call Center Operations
By Progressive Leasing At , Draper, Ut
5 to 7 years of customer-facing strategy management experience required
Strong program management skills and data-driven decision making
Mentor, coach, and develop management staff
Organize, direct and manage employees
Superior verbal and written communications skills
Experience leading in an omni-channel contact center environment
Director Of Call Center Operations, Newington, Ct
By Crothall Healthcare At , Newington, 06111, Ct $65,000 a year
Ability to plan, prioritize, and achieve effective time management.
are offered many fantastic benefits.
Demonstrate good communication skills with clients.
Four year college degree or equal related experience required.
Previous hospital call center experience is preferred.
Excellent social skills. Service/quality attitude.
Emergency Operations Call Center Specialist
By GAP Solutions, Inc. At , Atlanta, 30333, Ga
Support emergency operations and incident management for 24/7/365 requirements at the CDC EOC and Continuity of Operations Plan (COOP) alternate facilities
Facilitate and manage continuous information sharing, knowledge management, communications, and reporting support within the EOC
Previous experience in emergency management or response
Maintain an EOC change management process for updating and managing protocols, SOPs and contact lists
Bachelor’s Degree and four years of related experience
Background Investigation Requirement: All employees must pass a security investigation
Senior Director, Call Center Operations
By The College Board At , Remote
Manage daily contact center operations and implement the College Board Customer Experience vision at our third party and BPO partners.
Responsible for fiscal management and effective allocation of resources within call center.
Drive alignment, consistency, and cohesiveness in people practices, team management, and customer service to achieve corporate goals.
Develop Best Practices to optimize business process outsourcing across offerings, project teams, and resources.
Partner closely with the Customer Experience team to design and deliver world class solutions and service.
Relevant experience related to successful delivery of Contact Center Transformation and Operations
Call Center Operations Specialist, 311 - Bcit
By City of Baltimore, MD At , Baltimore, Md $56,521 - $90,297 a year
Knowledge of social media platform operations
Knowledge of customer service telecommunications, operations and current industry best practices.
Knowledge of automated call distribution systems equipment and consoles, monitoring equipment and related telecommunications equipment.
Organizational skills and the ability to juggle multiple tasks without compromising deadlines.
Skill in identifying, interpreting and applying guidelines to complex customer service situations.
EDUCATION: Have a bachelor’s degree from an accredited college or university.
Call Center Operations Manager
By Meduit | Driving Revenue Cycle Performance At Charlotte, NC, United States
Experience in a manager or similar role for team over 10 Reps
Manage both supervisors, if applicable, and call center agents
Manage Dialing Campaigns which includes Scheduling, Monitoring & Tracking
Manage and approve time in payroll system
Bachelor’s Degree or Associates Degree with 2 years of work experience or High School Diploma/GED with 5 years of work experience
Three years or more experience in financial or health related field
Director Of Call Center Operations
By Magellan Health At , From $117,860 a year
Consistently monitors staffing and workforce management performance, forecasting when staffing levels are insufficient or in surplus of average inbound volume demands.
Ensures appropriate staffing to meet contractual requirements and risk mitigation for reducing staffing gaps.
Supervises managers responsible for delivery of operations conducted by 300+ staff.
Leads a team of managers to successfully deliver high quality, customer-focused, cost effective and efficient service to eligible customers.
License and Certifications - Required
License and Certifications - Preferred
Call Center Operations Specialist
By Independence Pet Group At United States
Must be very organized and take the initiative, attention to detail, strong time management and multi-tasking skills an asset
Interpersonal skills: Effective verbal and written communication and the ability to work/collaborate effectively with others.
Experience using Microsoft Office (Word and Excel) and ability to pick up innovative technology solutions quickly and effectively.
On the job training and skills development
Ability to gather and work with multiple datasets
Will be able to mine data for trends or discrepancies and make recommendations based on conclusions