Director, Erc Customer Engagement Advisor (Remote)

766 million. The number of lives that were touched by Novartis medicines in 2021!
The Director, Ethics Risk and Compliance (ERC) Customer Engagement Advisor will identify, assess, and support effective management of risks presented by customer facing (CF) teams across all US functions (Medical, Sales, Market Access, Patient Services and Marketing) to empower CF associates to inde-pendently execute function-specific and cross-functional strategies in compliance with applicable Novartis Pharmaceuticals Corporation (NPC) policies, procedures, and Corporate Integrity Agreement (CIA) re-quirements. The ERC Customer Engagement Advisor will provide clear, timely and accurate function-specific and cross-functional ERC guidance, including the ‘why’ to CF teams. The ideal candidate is pas-sionate about both empowering associates to act compliantly and ensuring ERC guidance to CF associates is clear and actionable.
The Director, ERC Customer Engagement Advisor will be assigned certain CF teams and regions of re-sponsibility, which will evolve with needs of the US organization.
The Director, ERC Customer Engagement Advisor may also be responsible for an assigned therapeutic area of focus and will engage with the Therapeutic Area General Manager or equivalent and related cross-functional leaders to ensure a holistic view of risks across the strategies leveraged for the assigned thera-peutic area (key watch areas, share best practices, etc.). The therapeutic area of focus may evolve peri-odically with the needs of the US organization.
Primary Responsibilities:

• Develop trusted relationships with associates of all levels in CF teams to promote a SpeakUp cul-ture and proactively identify areas where ERC policies may be unclear or confusing and collaborate with ERC and CF team stakeholders to resolve them.
• Engage with CF leaders and associates to understand unique challenges of CF roles (which are typically field based) and collaborate with CF teams to strengthen a positive culture towards com-pliance and ethical decision making as an integral part of how we reimagine medicine for patients.
• Proactively engage with Ops/Analytics/Training teams supporting CF teams to evaluate data relat-ed to interactions with customers to identify trends and proactively mitigate key and/or emerging risks
• Be a knowledge expert related to Novartis healthcare compliance policies, procedures, and CIA re-quirements and how they apply to associates’ roles and responsibilities throughout of the US or-ganization.
• Collaborate with other ERC stakeholders (e.g., Risk Management Oversight, Operational Controls, CIA) to address ERC findings activities that impact CF associates (e.g., coaching, ad hoc training).
• Develop and execute strategies to integrate clear and actionable ERC guidance into the operations and training strategies for assigned CF teams (e.g., Sales, Mkt Access, Medical, Patient Services and Marketing) to support execution of function-specific and cross-functional strategies in compli-ance with applicable NPC policies, procedures and CIA requirements (e.g., Integrity Champions Network).
• Effectively engage with CF leadership teams to ensure they have a holistic view of ERC risks in their teams (key watch areas, what’s going well, etc.) and collaborate to implement strategies to address key or emerging risks.
• Collaborate with CF stakeholders in connection with innovative or complex CF strategies to identify, assess, and support effective management of risks to ensure execution of such strategies is in compliance with applicable Novartis policies, procedures and CIA requirements.
• Proactively monitor evolving US healthcare environment, enforcement trends and compliance pro-grams of other pharmaceutical, biotech and medical device companies, analyze with deep under-standing of CF team strategies and applicable ERC policies to identify and share insights within ERC.
• Engage with Therapeutic Area General Manager and related cross-functional leaders to ensure a holistic view of risks across the strategies leveraged for assigned therapeutic area(s) (key watch areas, what’s going well, etc.) and ensure clear and actional ERC guidance is provided or seamless transition to the appropriate ERC stakeholder.

The pay range for this position at commencement of employment is expected to be between $174,400 and $261,600 per year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors

What you will bring to this role:

• Ideally the candidate will live in the Greater New Jersey area with the ability to come on site to the East Hanover, NJ campus.
• 2+ years in compliance, legal or regulatory counseling for pharmaceutical, medical device or biotech companies
• 8+ years in pharmaceutical, medical device or biotech companies; consulting, compliance or legal counseling of pharmaceutical, medical device or biotech companies; or combination thereof, inclu-sive of at least 2 different functions (eg Sales, Marketing, Medical, Market Access, Patient Ser-vices)
• Bachelor's Degree is required in relevant area

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Accessibility and Reasonable Accommodations: The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
While Novartis does not require vaccination at this time, for certain Novartis sites in the US all associates and candidates may be required to either upload an image of their COVID-19 vaccine card demonstrating proof of full vaccination for COVID-19 (or other similar evidence of vaccination) or proof of a negative COVID-19 test taken by the associate or candidate within the past seven days to enter any of our sites and/or customer office or healthcare facility, as well as prior to participating in other work related off-site meetings. Employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [email protected].
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

PHARMA

US PHARMA

USA

East Hanover, NJ

Novartis Pharmaceuticals

Legal & Intellectual Property & Compliance

Full Time

Regular

No

No