Client Engagement Director Jobs

Position Summary

The Client Engagement Director is accountable for the growth of an Ensono client. The Client Engagement Director ultimately owns the client relationship and will identify and leverage company-wide resources to address client satisfaction, growth, renewal, risk, or opportunity. This role is responsible for developing meaningful client relationships that will enable growth and clients for life.

This role is responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. Although this role is an individual contributor role with no direct reports, the Client Engagement Director is expected to work cross-functionally with various teams across Ensono, to include Service Delivery, Pricing, and Solutions Engineering, to grow existing Ensono client accounts.

Key Areas of Focus for this Role

• Striving for a mix of Ensono products and services vs. single service
• Identifying and engaging in client’s cloud and transformation strategy
• Leverage Advisory & Consulting and Specialist team to identify client needs and build services growth plan by account
• Managing messaging to the client on operational stability via active partnership with Service Delivery Management
• Manage Ensono Executive sponsor program by client
• Be Accountable to bring the right technical and sales specialist roles to new service opportunities
• Whitespace growth of existing services
• Quarterly business reviews with client and Ensono account team
• Introducing cloud native development practice areas
• Building key partnership and alliance relationships that impact the client or Ensono's ability to grow and transform (e.g., with the Dell, AWS, MSFT account managers for the client)
• Partner with SDM team to analyze, prioritize & communicate client health and CSAT to key stakeholders
• Bring the right Ensono relationships to the client on a regular basis
• Accountable for driving MBR and QBR
• Owning executive relationship map & expansion of key technical and business relationships
• Maintain client relationship map including key competitors and their client sponsors
• Engage, be curious, drive positive disruption across the clients’ IT teams: infrastructure, applications, business units
• Monthly business reviews with the client and Ensono account team
• Understand client’s competitive services landscape for Ensono whitespace services
• Be the Client’s main point of contact at Ensono, responsible for the commercial relationship with the client and maximizing current service portfolio with the client by:
• Responsible for account plan, account strategy, account services growth plan, and SFDC data stewardship on the account
• Weekly internal client status and opportunity reviews
• Use data and influence to highlight and escalate service delivery issues that are getting in the way of client/ account growth
• Actively influence the SDM team and other Ensono resources to address operational and commercial challenges, and ensure they are communicating resolution status to client. Service Delivery Leads are fully accountable and responsible for deployment, service quality and proactive recommendations.
• Listen and help clients in their transformation goals (i.e., get to the cloud, develop new apps, data strategies, data center consolidation, MF application modernization)
• Enabling and selling new services sales across the client’s IT landscape