Associate Director, Medical Information Engagement Center Novartis

766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
The Associate Director, Medical Information provides leadership to the Medical Information (Med Info) Engagement team and strategize with the team lead to make the team efficient through training, alerts, and development of new processes. In this role the AD will keep a positive outlook and help manage change expectations. They will provide timely, accurate and balanced first point of contact medical/scientific and technical information for all incoming medical questions ; document medical inquiries; create positive customer interactions; capture potential adverse events; and provide disease state and product training to internal groups. In this role, the AD will provide high quality review of promotional materials involving Novartis Established Meds products. They must ensure materials are scientifically accurate, current, and properly substantiated and referenced; ensure material is scientifically rigorous and presented with appropriate context; and endure material is scientifically understandable for the intended customer audience, and aligned with the information requests of HCPs.
Your responsibilities:

• QA CMC and Established Meds Hyderabad work for response documents, inquiry fulfillment and report any issues with the Med Info Engagement team lead
• Drive and lead specific Medical Information services across assigned products to ensure quality across products and
• Support best in class product launches with appropriate training
• Support team with IT issues and identify speedy resolution
• Communicate with Med Info team updates/alerts with clear guidance and instruction in accordance with regulatory and compliance guidelines
• Provide support on other Medical Information projects as needed
• QA telephony inquiries on a monthly basis
• Monitor and share outcome metrics for the HCP contact center
• Work collaboratively with other Med Info organizations including CIC, and Global MI
• Lead in a professional manner and support the Medical Information Engagement Team Lead
• Support technology updates, engage in UATs, and ensure the new functionality aligns with the need of the team
• Work with Med Info Engagement team lead to ensure updates for affiliated working practice and special processes documents
• Provide training with internal and external customers for the established products and when needed priority products
• Lead and share lead responsibilities with the Med Info Engagement team monthly meetings providing topics and understanding priorities and time limitations

The pay range for this position at commencement of employment is expected to be between: $158,400 - $237,600/year however, while salary ranges are effective from 1/1/23 through 12/31/23, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Candidates must be onsite in the East Hanover Office a few days per week.

What you will bring to the role:

• Ensure that Med Info Engagement team members and contractors are meeting telephony QA, inquiry QA, and Manager QA
• Strong knowledge of medical terminology, pathophysiology, pharmacology, and pharmacotherapeutics. Strong knowledge of drug information processes, adverse event and product complaint reporting regulations a must. Deep functional knowledge of multiple systems supporting role
• Exceptional verbal and written communication skills
• Strong understanding of regulatory requirements in Industry
• Bring best in class Medical Information services to support Medical Units, the US Medical Strategy
• Ensure launch excellence through timely, high-quality deliverables in line with the medical strategy for supported products
• 3 to 5 years of experience in a drug information setting is preferred
• Cross cultural perspective
• Ensure business policies related to medical communication and information are within regulatory guidelines
• PharmD, healthcare-related PhD, or MD is required with industry, clinical, or related medical information experience preferred
• Initiate solutions
• Post-graduate specialty training is desirable
• Maintain timely queue assignment and deliver high quality responses

Why Novartis?
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Customer-facing roles only:
While Novartis does not require vaccination for Covid-19 or proof of a recent negative test result for Covid-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [email protected].

PHARMA

MEDICAL AFFAIRS

USA

East Hanover, NJ

Novartis Pharmaceuticals

Research & Development

Full Time

Regular

No

No