Director, Consulting Operations Jobs

Working closely with Consulting leadership, Practice Management, Talent, Finance, Marketing and other professional services teams, the Consulting Operations colleague plays a critical role in driving and managing business operations and growth-focused efforts for the firm. This role will support priority practices across Chartis Consulting, with emphasis in Informatics and Technology and Consumer Access and Digital Transformation.

The position will touch a broad range of activities including practice operations, sales and pursuit management, business planning and execution, and other go-to-market efforts. Specific responsibilities are outlined below.

Overall Consulting/Practice Management and Operations

• Support Chartis Consulting and practice leadership to make progress against the strategic agenda and collaborate with firm resources to deliver results against strategic, operational, and financial goals
• Ensure adherence to firm processes (legal, financial, project management, people)
• Facilitate communication including practice and offering area meeting schedules, agenda development, and other connectivity points
• Lead collaboration efforts with practice operations and key functional areas across the business to connect the dots between related endeavors and identify opportunities for continuous improvement
• Monitor the sales pipeline, coordinating with lead owners to ensure follow-through and identify support requirements

• Drive the proposal process for key RFPs and strategic opportunities
• Manage orals process and deadlines, to ensure a well-prepared and differentiated presentation/team
• Develop first-line proposal content based on standard offerings and working with practice area leadership for de novo pursuits
• Maintain pulse on market competitors and firm differentiators, to inform pursuit strategy
• Review proposals and pricing models to ensure quality
• Coordinate and facilitate discussions by pursuit teams, providing project management support, and acting in a leadership capacity throughout the pursuit process

• Collaborate with leadership and Marketing to execute on overarching marketing and thought leadership plan
• Synthesize, draft, edit, and finalize a range of other internal and external-facing firm communications materials in support of business development activities

• Advanced capabilities in MS Word, PowerPoint and Excel
• Experience collaborating across functional teams
• Outstanding written and verbal communication skills; Ability to synthesize content and communicate in concise, informative written communication
• Strong project management experience, comfortable managing and prioritizing under tight timelines
• Passion for materially improving the delivery of healthcare in the world
• Exceptional client service orientation - highly responsive and willing to go the extra mile
• The role works remotely, however, must be able to travel occasionally to firm and practice area meetings
• Ability to rapidly learn and synthesize new knowledge and insights
• 8+ years of experience working in a professional services or consulting environment
• A flexible self-starter; able to manage multiple projects and processes while remaining extremely detail oriented
• Bachelor’s degree required; Advanced degree preferred (e.g. MBA, MPH, MHA, MPA)
• Healthcare focus required