Digital Stylist Manager, West Coast

Summary Statement:

The Digital Styling Manager will lead and support a team of remote digital stylists for the West Coast region. This leader is responsible for the overall sales experience while building cross-functional partnerships, driving team towards goals, and leveraging team skills to build a customer-driven sales experience. The Digital Styling Manager is a highly collaborative, sales-driven decision maker who can manage multiple projects and thrives in a fast-paced, rapidly evolving environment, all while being a steward of Neiman Marcus.

Responsibilities & Duties

• Partners with cross-functional teams to ensure clients are receiving superior service
• Owns digital stylist sales targets and KPI’s and drives them through selling and technology improvements
• Implement best practices for process improvement and client experience consistency
• Responsible for consistently meeting or exceeding sales goals
• Responsible for hiring, training, developing and leading West Coast digital stylists
• Establish and track productivity benchmarks for stylists (i.e., sales, outreach)
• Oversees digital stylist performance management processes ensuring consistency and evaluative processes in accordance with NMG policy & procedures
• Ensure client communication SLA's are being met by each stylist for clients to receive the best experience
• Lead team meetings and monthly individual digital stylist performance touch bases focusing on productivity & selling behaviors
• Flexible and able to quickly adapt to an ever-evolving business and keep pace with technology
• Track and analyze NMVIP sales performance to identify opportunities and coach respective team to meet NMVIP objectives
• Approaches opportunities through a problem-solving lens, meticulous attention to detail, and always open to collaborative feedback
• Function as the primary point of contact for stylist team for any questions and/or customer service issues to be resolved.
• Partners with key stakeholders to resolve issues as they arise and escalate to appropriate teams.
• Stays up-to-date & current on digital tools with a willingness to constantly learn new technology including bringing curiosity about new technology and how it is used to better performance and ways of working
• Direct partner for merchant organization enhancing opportunities for key merchandise offerings to share with clients privately and exclusively

Qualifications

• Entrepreneurially driven and goal oriented with the ability to multi-task with little or no direction
• Is digitally savvy and has experience in using multiple digital tools to sell & market to customers
• Proven experience managing sales goals & driving to results, including coaching to desired behaviors and performance expectations
• Bachelor’s degree preferred
• Strong organizational skills with the ability to manage multiple projects with competing demands for resources
• Excellent written and verbal communication skills with experience interfacing to all levels of leadership
• Previous people leadership experience including developing, training, and growing team members to maximize their full potential
• Travel less than 10%
• Proven track record achieving results
• Professional, resilient and an enthusiastic team player, with a demonstrated commitment to customer service excellence
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
• Strong attention to detail
• Motivated and results driven, excited by digital and eager to make an impact
• Eager to work in a fast-paced environment on the cutting-edge of retail
• Is digitally savvy and/or has experience using digital tools to sell to clients
• 3-5 years of previous management experience, preferably overseeing a commission-based selling in the luxury market space
• "Win together" mentality
• Proficiency with MS Office Product Suite