Digital Sales Consultant (Mailchimp)

The Inside Sales team is the first point of human contact for prospective customers learning how Mailchimp adds value to their business. The team works with businesses ranging from completely new to digital marketing to those switching from other providers and looking to optimize. The Inside Sales team is tasked with guiding conversations with prospective customers around the ROI of our platform offerings with features, integrations, pricing, and security, compared to competing marketing platforms. Through speedy relationship and trust building, the team encourages accelerated feature adoption leading to enhanced value from our platform. Our team's guidance sets businesses up for success before their first touch point with Product Support. If you’re passionate about helping businesses grow, touting the benefits of smart marketing, and thrive on connections over the phone, in person, and via email with marketers, business leaders, and agencies, we’d like to talk to you.

We’re looking for a candidate who is passionate about Mailchimp and eager to educate prospective customers on Mailchimp’s platform capabilities. An ideal candidate is a good listener who is comfortable asking clarifying questions to uncover prospective customer’s use cases. You will tie prospective customer marketing pain points to Mailchimp solutions while using conversational probing questions to qualify leads and build our pipeline. You will provide prospective customers with fast, accurate answers to their Mailchimp inquiries, informing prospects of the ways Mailchimp can help them become smarter marketers while growing their brand.

What you'll bring

• Ability to work under general supervision
• Metrics-driven to achieve assigned goals
• Attention to detail, follow-through, and accountabilityBonus points for:
• Solid understanding of our Terms of Service and AUP
• High energy, outgoing and capable of making a high volume of emails and phone calls
• 3 months with prior relevant experience (preferred)
• Being multilingual in one or more major European languages
• Strong written and interpersonal communication skills, including the ability to explain concepts to an international audience
• Strong organizational skills in the work at hand

How you will lead

• Own discovery conversations with prospective customers
• Use pre-built formulaic solutions and recommendations based on customer goals and objectives, including recommending best billing plans
• Influence decisions to achieve win-win outcomes
• Meet /exceed defined revenue, productivity and quality metrics
• Translate Mailchimp’s features into benefits for the customer
• Accurately capture customer information, including addresses and phone numbers, for future follow-up in our CRM
• Offer competitive insights as to why Mailchimp is, or is not, a good fit for each prospective customer’s needs
• Maintain up to date knowledge on the market and competitive landscape
• Explain our Terms of Use in plain language
• Monitor inbound and/or outbound channels (phone, email, & chat) and proactively respond to leads
• Dissect and qualify prospects' business goals to determine if Mailchimp can be a strategic investment for their business' growth