Digital Content Manager, Skipta

Description

Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.

From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.

Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.

Norstella’s solutions empower pharmaceutical, biotech and medical device stakeholders to identify unmet clinical needs, construct clinical trials with informed endpoints that support downstream reimbursement decisions, identify eligible patients for clinical trials and support healthcare provider education to quickly answer key healthcare questions. Norstella unites six market-leading organizations with a shared goal of improving patient access; Evaluate, Panalgo, MMIT, The Dedham Group, Skipta, and Citeline. Skipta is the leading social network of specialized online medical communities for licensed health care professionals.

Skipta is seeking a Digital Content Manager who will develop and implement digital assets across Skipta social media communities for healthcare professionals in the life sciences industry. The Digital Content Manager is responsible for the timely execution of assigned program tasks and cross-team technical account support. The Digital Content Manager will work remotely within North America.

Responsibilities

• Conduct regular quality checks on digital content and site functionalities, including auditing
• Work cross-functionally with Skipta account management, technology, creative, marketing, and analytics teams to ensure successful delivery of all client program launches on time
• Raise hand for special projects deemed necessary to advance our business
• Serve as operations point-of-contact for developing, refining, and troubleshooting all on-site assets
• Content management of client program assets within Skipta social media communities, throughout their lifecycle, including set-up, development, QA, launch & completion
• Develop comprehensive, easy to follow workflows that document and support successful operations
• Develop, edit, and format digital content within DRUPAL CMS using HTML and CSS
• Partner with technology and content creative teams to develop and implement new products, adapt current product features to meet client needs, and help to enhance UX/UI on existing products
• Other duties as assigned
• Implement new social media community features/assets that help improve customer experience
• Contribute to web strategies that enhance user engagement and mitigate risk
• Provide training on new products and features as needed to internal teams

Requirements

• 3-5 years of experience working in Content Management, Web Development, Digital Marketing Operations, Digital Media Advertising, or related fields
• Must have experience working in CMS (Drupal a plus); Foundational knowledge of UX/UI
• Well versed in front-end development technologies such as HTML and CSS
• Bachelor’s degree preferably in Computer Science, Information Technology, Business Management
• Readiness to innovate and take on new tasks based on evolving business and client needs
• Ability to work autonomously and responsively in a remote environment
• Ability to resolve issues in timely and collaborative manner
• Enthusiasm for continuous training and personal development
• Excellent interpersonal communication skills – must be highly collaborative
• Adobe Creative Cloud experience (i.e., Photoshop, Acrobat, Dreamweaver, Illustrator) a plus
• Aptitude for creative and strategic problem-solving and a keen eye for details
• Proficient in project management and workflow platforms, Jira & AirTable a plus
• Ability to prioritize, multitask, track progress, resolve issues, and see tasks to completion

The guiding principles for success at Norstella:

01: Bold, Passionate, Mission-First 

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Benefits

Employee experience is very important to us. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:

• 401k Plan with Employer match
• Flexible Spending Account (FSA), Health Savings Account (HSA)
• Medical Benefits, Dental Benefits, Vision Benefits
• Paid Time Off (PTO) – 10 Company Holidays, 15 Vacation Days, 2 Floating Holidays, Birthday Day and 4 Volunteer Days
• Basic Life and Personal Accident Insurance, Basic Disability Insurance, Voluntary Group Life Insurance, Voluntary Personal Accident Insurance

The expected base salary for this position ranges from $60,000 to $70,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Citeline is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.