Design Associate Jobs

Ready to help us transform healthcare? Bring your true colors to blue.
Are you passionate about creating and implementing solutions for a better world? Do you enjoy juggling lots of moving pieces? Are you energized by taking an idea and driving it through to execution? Do you have an entrepreneurial drive to create exceptional solutions for your customers? If so, we’d love to hear from you! Well-B is seeking an Innovation Design Associate to help drive the discovery, prototyping, and delivery of human-centered healthcare experiences that exceed our member’s expectations.
At Well-B, the Innovation team of Blue Cross Blue Shield of Massachusetts, we look for people who are curious, eager learners, comfortable with ambiguity, and able to work equally well independently and as part of a fast-paced team. The Innovation Design Associate is a critical role at Well-B which will advance our overall goals to make health care better for all. At Well-B we are passionate about bringing innovation to healthcare and empowering our people to use human-centered approaches to solve big challenges. We value collaborative, curious, and result-oriented people who bring a positive energy and a can-do attitude.
This position is open to the following personas: mobile and resident.
Responsibilities
This person will join our Innovation team to help design new solutions in health care, and drive them through execution.
Key characteristics:
An empath. Continuously advocate for users and consumers of healthcare services. Embraces a human centered design approach in solving user needs with deep member empathy.
A craftsman. You dream about elegant design every day. You can’t stop yourself from seeing everything, everywhere, all the time and wishing you had the time to redesign it all. You are proficient using tools like design software tools, and can efficiently use your skillset to develop new designs within existing and new visual systems and design languages.
A systems thinker. As you translate user needs, style guides, and requirements into elegant solutions for complex problems, you’re not just thinking about the task at hand but about how your design choices scale and fit within larger established systems and patterns.
Passionate. You are genuinely interested in designing beautiful experiences that impact people’s lives. You make it your business to know as much as you can about the people you are designing for and make design decisions based on their needs. You are also active within the design community, staying up-to-date on the latest design trends, techniques, and tools. Including the latest developments with design accelerators related to artificial intelligence (AI).
Collaborative with low-ego. You enjoy working on agile teams with other designers, product managers, and engineers. You’re a team player who puts the interest of the team above your own. You will collaborate with product managers, developers and design teams on research activities, strategy sessions, ideation, design, testing of new product concepts, and facilitated workshops with business clients and stakeholders. You display a positive attitude and are excited to share your ideas with the team as well as listen to those of others.
Have a can-do attitude. You’re a proactive team player who is eager and excited about producing awesome work. No task is too small or large for you. You are able to work alone or with partners to problem solve and develop clear action and execution plans for a task, informing your manager of progress appropriately.
A storyteller. love for branding and story-telling. You’re able to develop clear and persuasive stories about your work that you share with a wide range of audiences, including business partners and stakeholders. You’re able to present research findings and design concepts to designers and product partners.
Detail-oriented. You impress your teammates with the ability to pick out small nuances that no one else seems to notice. You’re proud that your production files are always pixel perfect and you’ve thought through every permutation of your designs, making the development process smooth sailing.
Flexible. You know that projects can adjust at the drop of a hat, you are adaptable and welcome change.
Balanced. You have an excellent work ethic and a good work/life balance.
Key Responsibilities:
Assisting with planning and execution of research activities, including 1:1 user interviews, focus groups, and design sessions (ranging in size from ~3-100+ people).
Documenting quotes and insights from user interviews, focus groups, and design sessions, and partnering with teammates to summarize findings
Assisting with planning and execution of broad array of prototyping activities, including storyboards, journey maps, user flows, and low-medium resolution prototypes
Partnering with Innovation Directors and Innovation Consultants to test new ideas and help shape opportunities to iterate based on user feedback
Participating in each phase of the design process to understand problems, identify solutions, and identify next steps
Leveraging key digital design and whiteboarding tools (including Mural, Miro, InVision, Figma, and Adobe XD) to complete tasks efficiently and effectively
Experimenting with new ways to communicate information to wide-ranging stakeholders
Designing materials (largely PowerPoint) to convey key messages in a visually compelling manner; partnering with Innovation Director and Innovation Lead to incorporate feedback and revise as needed
Producing consistently strong visual work
Modeling key mindsets for team including empathy, human-centered design, and design thinking to drive continuous improvement
Learning about new industry trends to inform work products
Contributing to innovation design programming, as needed
Communicating effectively with teammates to ensure project tasks are completed in a timely and effective manner
Assisting with ad hoc design needs
Qualifications:
Bachelor's degree in a related field required ( Design, Human-Centered Design, Psychology, Human Factors, Information Science or HCI, Graphic Design )
Minimum of 0-2+ years of prior experience in design
Experience using human-centered design/design-thinking, lean start-up, agile and/or other innovative science processes and mindsets to drive results preferred
Experience with Adobe Creative Cloud, includ Adobe XD
Experience with Microsoft Office Suite, includuing Microsoft PowerPoint
Knowledge of digital whiteboarding tools such as Mural or Miro; experience preferred
Experience in user or consumer research, including interviews, surveys, ethnography, testing, etc.
Experience making and editing video
Experience with tools such as Figma, Sketch, InVision, and Axure
Interest in learning new digital and physical prototyping tools
Ability to learn new prototyping tools easily
Ability to effectively communicate ideas and make presentations
Ability to identify, test, and use new design tools easily
Relentless curiosity and openness to learning new skills, systems, and processes
Eagerness to generate new ideas to improve consumer experiences, and ability to apply a fresh perspective to existing processes
Flexibility and aptitude to thrive in an Agile environment
Clean visual design aesthetic with attention to detail
Excellent written and verbal communication skills
Strong interpersonal skills
Ability to accept feedback and work in a professional manner
Capacity to handle many tasks concurrently, work independently, and work under and meet deadlines
Highly motivated with excellent follow-through, multi-tasking, and problem-solving skills
Applicant note:

• While this is a designer role in the health care industry, this is NOT a role for candidates with solely physical device design experience and career goals (e.g., CAD) given the diverse user experiences and innovations we explore for users and stakeholders in the health insurance industry, and the many facets of the role including research, presentation and story-telling, etc.. Please refer to the qualifications above, or be prepared in cover letter to specify why you are pivoting in career, and how you are already diversifying your skills and experiences to meet the qualification criteria, as we do welcome and consider diverse perspectives.

Attractions of the Job:

• Opportunity to shape and participate in events with the local/national/global innovation and healthcare communities
• Professional/personal growth and development opportunities
• Blue Cross Blue Shield of Massachusetts, and the WellB Team, are proud to be an equal opportunity employer and consider all qualified candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.
• Central location with easy access from the Back Bay Station MBTA Orange Line/Commuter Rail stop as well as the Copley and Prudential MBTA Green Line stop.
• Fun people/team working collaboratively in a dynamic space

Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above
Location Boston Time Type Full time
Hourly Range: $31.75 - $38.81
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).