Deposit Ops Virtual Review Fraud Analyst - Winter Haven, Fl

SUMMARY/OBJECTIVES

SouthState Bank is a nationally chartered bank that provides consumer, commercial, mortgage and wealth management solutions to more than one million customers throughout Florida, Alabama, Georgia, the Carolina’s, and Virginia. With its Correspondent Banking Division, the Bank serves clients coast to coast.

The Virtual Review Team is primarily responsible for reviewing Mobile and ATM deposited images for the purpose of fraud prevention and determination of funds availability for customers. The Virtual Review Analyst’s primary responsibilities will include, but are not limited to, investigation of suspected fraudulent transactions, review of fraud alerts and ancillary fraud reports, and quality control review. This position is key to the identification of emerging fraud trends and recommends software changes to increase the ability to alert to new trends.

Hours: Monday-Friday 8:00AM EST – 5:00PM EST

ESSENTIAL FUNCTIONS

• Monitors fraud monitoring software for escalated fraud alerts and recommend changes in limits, holds or software to address new fraud trends.

• Reviews daily and periodic reports to identify potential fraud, determine if procedures were followed for quality control and report findings to management.

• Interacts with internal and external customers to verify suspected fraudulent activity and provides guidance on deposit fraud related issues.

• Reviews accounts where deposit fraud has been identified to investigate incidents for potential closure.

• Refers confirmed fraudulent activity to various lines of business as required by internal procedure.

• Identifies and reports increases in fraud activity to department management.

• Facilitates the resolution of Tier 3 support requests within established Service Level Agreements.

• Meets or exceeds accuracy, productivity and all other goals assigned by management.

• Ensures compliance with all regulatory and bank policies and procedures, including a department Attendance Policy.

• Works to become cross-trained in other departmental tasks to provide backup support for other teams when needed.

• Interacts courteously and tactfully with managers, co-workers, customers and/or vendors.

• Can be flexible to work weekends, holidays and/or extended hours as needed.

• Leverages new ideas, creative approaches, and media/technology for forward-thinking learning and processes.

• Provides recommendations and solutions for continuous improvement.

• Participates in System and Application testing as needed.

• Assists with projects and other duties as requested or assigned.

COMPETENCIES

• Ability to follow documented procedures.

• Ability to draft new procedures and revise existing procedures.

• Check processing, UCC, Check 21, Regulation CC knowledge.

• Strong analytical and account research skills are required.

• Must be exceptionally self-motivated and able to work in a rapidly changing and fast-paced environment.

• Must have excellent communication, organizational, problem solving and time management skills.

• Ability to work well under pressure, maintaining composure and meeting deadlines.

• Work as a team with co-workers to ensure all functions are completed timely and correctly.

QUALIFICATIONS, EDUCATION AND CERTIFICATION REQUIREMENTS

• Education: Bachelor’s degree in such fields as Criminal Justice, Accounting, Business Administration Finance, etc. or equivalent banking experience in a related field required.

• Experience: Minimum of 3-4 years in banking services, branch operations, risk management or other related functions. Focus on deposit review and experience with check processing preferred.

• Very good knowledge of Uniform Commercial Code (UCC) and other state and federal regulations pertaining to check fraud and check processing.

• Certifications/Specific Knowledge: Strong knowledge of new account procedures and familiarity Fiserv Premier core system.

• Demonstrated ability to problem solve, strong written and verbal communication skills.

• Basic proficiency with Microsoft Office including Outlook, Word & Excel with strong analytical skills.

• Excellent organizational skills and ability to prioritize multiple assignments and to meet required timelines.

• Must demonstrate initiative, be self-motivated, flexible and adapt to changing priorities.

• National Check Professional certification (NCP), or willingness to obtain, preferred.

TRAINING REQUIREMENTS/CLASSES

• New Employee Orientation, Two-week on-the-job training, Annual compliance training and ongoing check education and training.

PHYSICAL DEMANDS

This position requires a large amount of time in front of a computer. This can be done sitting or standing with the use of the right desk. Must be able to effectively access and interpret information on computer screens, documents, and reports. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

This position is in a cubicle environment that may be noisy throughout the day. Telecommuting roles, no matter if hybrid or 100% full time telecommuting, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology are delivered.

TRAVEL

Occasional travel may be required for outside meetings and/or training.