Fraud Analyst (Remote) Jobs

About Super.com

We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About This Team

The Fraud team at Super.com is a high-performing and fast-paced team which is focused on risk mitigation across multiple verticals. This team works closely with product, engineering, operations and data. We are encouraged to think outside the box and move fast with intention. Process implementation and improvement is a priority in addition to supporting the customer service team.

About This Role

This is an exciting opportunity to join our growing Fraud Team! The Fraud Analyst will perform hands-on reviews to detect fraud and take the appropriate action to mitigate it. The role will also support cross-functional projects to detect and reduce fraud while delivering customer-centric products and services. The ideal candidate is a self-starter with a strong interest in fraud and strong analytical know-how.

Responsibilities

• Assist with specialized reporting and tasks as requested
• Identify fraud trends and recommend product and/or process improvements to mitigate them
• Perform manual and automated reviews to identify fraudulent activity including, but not limited to, application fraud, account takeover, funding fraud, unauthorized transactions, friendly fraud, and rewards abuse
• Interact with customers, banks, and other service providers to validate information and take necessary actions to stop fraud

Preferred Experience

• 3+ years of experience as a Fraud Analyst in the fintech, travel, and/or ecommerce industries
• Strong knowledge of current fraud trends and solutions available in the marketplace
• Effective verbal and written communication, including effective listening and the knowledge of how to present findings and recommendations
• Post-secondary education in Business Administration or related major preferred
• Strong sense of ownership, urgency, and diligence towards the prevention and detection of fraud
• Strong analytical know-how, including experience with enterprise-grade tools such as Looker or Amplitude

Nice to have

• Experience with data manipulation using SQL
• Experience with process creation and improvement
• Knowledge of the BSA/AML requirements
• Knowledge of how money moves within the NACHA network

We've got you covered

• This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits
• We welcome new family additions with generous parental leave and a flexible return-to-work plan
• Other perks include: unlimited PTO, recharge days, travel discounts on SuperTravel, Weekly UberEats credit, annual company offsite
• Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets
• We are remote first – you have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.