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Company | MUFG |
Address | Tampa, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Banking,Financial Services |
Expires | 2023-08-15 |
Posted at | 9 months ago |
Do you want your voice heard and your actions to count?
- Limit potential loss exposure by placing holds or card status to limit funds availability.
- Investigate and evaluate fraud by contacting account holders.
- Analyze account transactions to figure out if fraudulent activity is present.
- Carryout efforts for prevention and recovery.
- Understand, record, and update case detail reports for all alerts received.
- Prepare suspicious activity reports (SAR) in accordance with federal regulations and FIU policy and procedure.
- Interpret case management system in order to assist with customer questions and resolve cases.
- Talk to internal and external customers in an inbound/outbound call center.
- Respond to inquiries received from branch/department personnel, customers, and merchants.
- Maintain working knowledge of all fraud-related applications and products.
- Raise fraud trends to supervisors.
- Excellent verbal and written communication skills, strong analytical, problem-solving, and decision-making skills
- Proficient in Microsoft Word, Excel, and Visio
- 2 + years experience in fraud detection
- Domestic operations experience, working knowledge of the Bank's operating policies, procedures, and compliance regulations
- Bachelor's degree preferred but not required
- Training and understanding of prevention techniques i.e. hold decisions, new account screening, working with and reporting to Security and Investigations on check fraud-related issues, and internal tracking of check-related losses using the Bank fraud-related applications and products.
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