Customer Service Academy Trainer Jobs

Required Knowledge, Skills, And Abilities

Knowledge of and experience in quality monitoring and developing quality assurance initiatives

Proven ability to contribute new ideas & approaches for improving employees’ skills & knowledge

Manages administrative functions necessary to deliver and document training programs

Demonstrated knowledge in adult learning concepts, instructional design including curriculum design

Demonstrated knowledge of call center operations and customer information systems

Excellent organization, time management and project management skills.

Educate users on the self-service portal and their ability to run reports, queries and manage users.

2+ years of experience in a client facing position, where you were in a client services/experience role.

Flexibility to interact with all levels within an organization, from Sr. Managers to line level employees.

For specific clients, provide on-site survey of device locations for layout documentation.

Ability to build partnerships and foster collaborative relationships across internal departments.

Skills, Experience, Education, & Training:

Support positive relationships between external training center personnel and ISI management

Minimum Education And Training Requirements

Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers

Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products

Manage training center logistics, inventory and training calendars

Conflict management Ability to identify differences, openly address problems, and resolve conflicts by providing viable solutions

Responsible for training/certification of technicians

Participate in training courses and further your personal education in the specialty areas such as installations, startups, and maintenance services

Education in electrical engineering, mechatronics, or control technology

Good knowledge of KNAPP products and system areas is a district advantage

Experience as a mechanical fitter, service technician or commissioning engineer