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Company | OpenSpace |
Address | Washington, DC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-06-01 |
Posted at | 1 year ago |
Brief summary of role:
- Cultivate an in depth understanding of the company’s technology, products, and services, including working with other teams to stay ahead of the curve on upcoming releases and betas
- Support OpenSpace’s culture, assist in defining and scaling our support team
- Promote an environment for renewal by ensuring there are no technical barriers to the customer’s ongoing success
- Analyze and monitor key user and operational metrics to help drive improvements to our product and support offerings
- Maintain a high level of customer satisfaction in each and every interaction with our customers
- Accurately, efficiently, and promptly answer questions about the company’s products and/or features
- Professionally resolve inquiries and issues by listening, guiding, training and troubleshooting our customers to the best possible outcome quickly
- Collaborate effectively with all cross-functional peers on specific user-impacting issues
- Demonstrate a positive attitude and working relationship with peers and co-workers
- Self-motivated, independent learner, eager to expand product and industry knowledge
- 2+ years exp of direct customer facing support experience for a technically complex product
- 2+ years exp working in a SaaS environment
- Team player who also works well independently
- Highly organized with strong troubleshooting and multi-tasking skills
- Ability to actively listen and communicate clearly with the ability to explain complicated things simply
- Additionally, this role is eligible to participate in OpenSpace’s equity plan.
- The estimated pay range for this role, based in Colorado, is $50,000-$65,000.
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