Customer Support Specialist (Operations & Technical Support)

PROLIM Global Corporation (www.prolim.com) is currently seeking a Customer Support Specialist (Operations & Technical Support) for the location Remote, United States.

Qualified candidates can directly send resumes to [email protected]

:

Up to 70% of the time

● Provide our partners with a delightful, high touch and effective support experience

● Onboard partners and serve as primary Ops point of contact

● Respond to inbound partner inquiries about product features, bugs, etc.

● Troubleshoot complex issues and translate pain points to effectively resolve issues

● Spot trends in partner issues and communicate feedback to cross-functional teams

● Operationalize processes to improve partner experience

Up to 30% of the time

● Improve our support workflows around issue resolution and product insights

● Develop product and issue specialization to improve the quality of support

● Help build and maintain a central knowledge base

● Train new employees on current workflows, standard processes, and internal tools

MINIMUM QUALIFICATIONS

● 2+ years of experience in operations, customer support, technical support, or account/partner management

● Experience using Excel and/or basic data & insights tools

● Strong written and verbal communication skills

● Strong attention to detail

PREFERRED QUALIFICATIONS

● Experience in the media industry, support or operations

● Experience with APIs

Apply online for immediate consideration, please send your updated resume and contact info via email to [email protected]