Customer Support Specialist Jobs

This role is responsible for the manual entry and review NAOU finished product orders and ensuring inbound orders meet NAOU guidelines. There are over 30,000 manual orders and 600,000 automated orders received via fax, email, EDI or myCoke from Foodservice Distributors, Bottlers and Retail Customers. These orders are managed through entry while ensuring accuracy, considering shipping facility cut off time for production and timeliness for transportation to create the perfect order and ensure on-time delivery to the customer.

• Work with appropriate Customer Service Team to resolve issues and provide resolution to properly enter order into the system.
• Document and upload daily reviewed reports and completed analysis to company shared website for client reference and auditing obligations.
• Receiving orders via fax and email from customers or internal stakeholders, prioritizing and entering them into the order processing operating systems in accordance with business guidelines and requirements.
• Generating and analyzing reports from the SAP system that contains orders submitted via EDI, fax, email, or myCoke from customers or internal stakeholders.
• Orders processed and checked accurately against documented account records for deliveries.
• Work with appropriate NAOU stakeholders in Sales/Brokers, Customer Service and Transportation to make decisions in regard to combining customer orders for joint shipping

Skills:

Teamwork Communication; Data Entry; Customer Service; Problem Resolution; SAP Systems; Delivery Services; Microsoft Office

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.