Customer Support Specialist Jobs

Buxton is the global leader in retail customer analytics. We use science to identify, track, measure, and predict everything about customer behavior all over the globe. We build technology that makes this customer intelligence easily accessible to our clients, empowering them to make the best growth investments possible.

We are a trusted partner for many of the most well-respected, healthcare, retail, restaurant, private equity, financial services, hospitality, city government, property owner, developer, and broker companies across the US and internationally.

Buxton is currently seeking a Customer Success Specialist to confer with clients to identify problems, questions, and needs. A Customer Success Specialist’s role is offer technical support for products, respond to client queries in a timely and accurate manner, help clients use specific features, and identify the cause of any bugs or problems.

What You'll Do

• Build sustainable relationships and engage customers by taking the extra mile
• Provide ongoing customer training as new versions of SCOUT are released
• Train new customers on the SCOUT platform
• Manage large amounts of chat communications, and inbound and outbound calls in a timely manner
• Provide ongoing updates to the SCOUT Knowledge Base
• Meet personal/team qualitative and quantitative goals
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Keep records of all conversations in our call center database in a comprehensible manner

Who You Are

• Ability to patiently listen to, work with, and connect with clients
• Bachelor’s degree in Communication, IT, Economics, or Business, preferred
• Experience using Salesforce, preferred
• Experience using Clarizen, preferred
• Strong written and verbal communication skills
• 1+ years of CRE or EDC software experience, preferred
• Experience with product or software support, preferred
• 1+ years of experience with Intercom, Helpdesk, Zendesk, or another customer support software
• Proficiency with the Microsoft Suite, especially Excel
• 2+ years of helpdesk experience, preferred
• Critical thinking and problem-solving skills

Benefits

• Generous Paid Time Off
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long-Term Disability
• Health Care Plan (Medical, Dental & Vision)
• Training & Development

Here at Buxton, we believe strongly that we benefit from diversity and encourage applicants from underrepresented backgrounds to apply. We value inclusion and welcome diverse viewpoints. Upon hire, a successful background check is required. Unfortunately, we are unable to sponsor work visas at this time.