Customer Support Specialist / Entry Level (Remote)

We are seeking a highly motivated individual to join our team as a Remote Entry-Level Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service to our clients through various channels of communication. This is an excellent opportunity to start your career in customer support and gain valuable experience working with a dynamic team of professionals.

Responsibilities:

• Maintain accurate records of customer interactions and transactions in our CRM system
• Escalate complex issues to senior team members or management as necessary
• Collaborate with other teams to identify and implement process improvements to enhance the customer experience
• Respond to customer inquiries through various communication channels such as phone, email, and chat
• Resolve customer issues in a timely and professional manner, ensuring customer satisfaction

Qualifications:

• Experience using CRM software and Microsoft Office Suite
• High school diploma or equivalent; some college coursework preferred
• Strong problem-solving and decision-making abilities
• Ability to work remotely and independently with minimal supervision
• Ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills

Benefits:

• Competitive salary and performance-based bonuses
• Supportive and collaborative work environment
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) retirement plan with company matching
• Generous paid time off policy
• Opportunities for career growth and advancement

If you are passionate about providing exceptional customer service and are looking for an exciting opportunity to start your career in customer support, we encourage you to apply for this position. We are an equal opportunity employer committed to diversity, equity, and inclusion in the workplace.