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Senior Customer Support Representative Jobs

Senior Customer Support Representative
By ResMed At United States
Stay abreast of current technology in products, design changes, and new products offered. Share knowledge with other team members.
Minimum of 3 years experience using Salesforce, or similar, to manage and escalate support cases.
Experience working in a remote workforce.
Stay abreast of software releases and new features. Share knowledge with other team members.
Minimum of 3 years experience in application support, SaaS customer support, or call center environment, providing software support to external customers.
Extensive knowledge of customer support best practices.
Customer Support Representative (Csr)
By Aspire Team At Oceanside, CA, United States
Assist Marketing Director in decision-making, appointing project responsibilities, and regulating deadlines
Solid written, verbal and interpersonal communication skills
Customer service experience in person
Conduct target market research in the field
Direct contact with consumers to absorb perceptions of our sports background marketing
Oversee future clientele acquisition and strategically approach clients with proposals on marketing tactics
Customer Support Representative Jobs
By ServiceNow At Philadelphia, PA, United States
Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired.
Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected.
Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner.
You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.
You will perform initial triage of customer cases with documented solutions and/or workarounds.
Product Support Representative Senior
By FIS At Jacksonville, FL, United States
Strong analytical, organizational and time management skills.
Five or more years of FIS Integrity experience preferred or other Integrity management systems
Excellent interpersonal, communication, organizational, and time management skills.
Experience with customer support or service management software.
Maintain awareness of customers’ level of satisfaction and escalate to management accordingly.
Act as team leader for senior management. Work on ad-hoc special projects as designated by management
Customer Support Representative Jobs
By Growth Cave At Austin, TX, United States
Onboarding, coaching, and holding clients accountable to their action items & goals
Handling any feedback, complaints, disputes, or refund requests with tact and understanding
Preventing & Resolving Refund/Cancelation Requests
Moving Clients Through The Training To Each Milestone
Providing Marketing & Sales Coaching To Clients
Keeping Asana Organized & Up-To-Date
Customer Support Representative Jobs
By Hound Labs, Inc. At Fremont, CA, United States
Good understanding of customer relationship management tools; experience preferred with SalesForce Service Cloud
Help to create knowledge management content for front-line staff and customers.
3+ years of Customer Support Experience with preference in a B2B products and/or working with human capital management (HCM) solutions
Subject matter expert of customer service ticket handling, Hound Labs products, and escalation management.
Work within various sales platforms to manage customer inquiries and returns/refunds.
Other responsibilities as required while working at a dynamic company on the cusp of launching its first product
Customer Support Representative Jobs
By Labster At Greater Boston, United States
Create and update knowledge articles
Previous SaaS experience with tech support & customer support is a plus
Experience with Intercom or similar chatbot tool preferred
If you’ve got these skills, we’d love to hear from you
Answer live chat queries on Intercom, the awesome chat tool we use
Cover a critical shift that includes weekends from 10 AM EST to 7 PM EST Thursday through Monday
Customer Support Representative Jobs
By Carrot Fertility At Des Moines, IA, United States
1-3 years of experience working in a direct customer- or client-facing role
Superior communication skills, both written and verbal
Bachelor's Degree or equivalent work experience
Experience working at a fast-growing tech company or digital health company
Experience with Zendesk or similar CRM platforms
Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction, and/ or gestational carrier arrangements
Customer Support Representative Jobs
By e-Emphasys Technologies At Cary, NC, United States
Ensures that the support cases are handled in accordance with service level agreements and business requirements.
Works in relevant support shifts as scheduled by Support Manager.
Demonstrable leadership skills with a small group or team
Knowledge of support ticketing systems
Knowledge of supply chain operations
Excellent organizational and individual productivity skills
Customer Support Representative Jobs
By Web Manuals At San Diego, CA, United States
Justin Raymond - Customer Experience Manager, Web Manuals Inc.
Up-date existing knowledge articles and create new articles
Previous experience working with Customer Support
Knowledge of HTML and/or CSS
Experience with Content creation and video editing
Core responsibilities includes, but are not limited to:
Senior Client Support Representative
By Talkspace At New York, NY, United States
This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*
Contribute to the improvement of our department by suggesting updates to departmental knowledge resources (internal knowledge base, correspondence templates)
2+ years experience in a contact center delivering email, chat, and phone support.
You have previous experience in the tele-health, tele-therapy, medical insurance industries.
You posses excellent written and verbal communication skills.
You work independently as this is a remote team, and can maintain consistent communication with Supervisor.
Representative 2, Customer Support Jobs
By RITE AID At United States
Provide friendly, engaging experiences through verbal and written communication for every customer interaction striving for first contact resolution.
Engage and educate customers on all Wellness+ loyalty programs, promotions and customer specific offers.
H.S. Diploma or General Education Degree (GED) required.
Research and resolve complex customer situations
Maintain phone and web queue availability as required to meet service standards.
Verify customer records for accuracy and update as necessary.
Customer Support Representative Jobs
By Crowded At Florida, United States
Strong organizational and project management skills with the ability to prioritize and meet deadlines.
Excellent interpersonal and communication skills with the ability to collaborate effectively with cross-functional teams.
Bachelor's degree in a relevant field is preferred. Relevant fields might include; business, finance, information technology, accounting or computer science.
Generous base salary commensurate with experience
Must - Central or Eastern Time
Strong preference for - South Florida Metropolitan Area
Customer Support Representative Jobs
By Compunnel Inc. At San Francisco, CA, United States
Employ de-escalation tactics and call management techniques to handle upset customers and transform their experience into a positive one.
Provide Tier 1 support for merchants, customers, partners, and internal post-sales escalations, ensuring exceptional service experience and timely resolution of issues.
Manage ticket queue via email and text message, investigating and resolving complex technical troubleshooting cases to diagnose and remediate failure points.
Address merchant issues with empathy and urgency, striving to enhance their experience and promote success.
Maintain a high level of product knowledge and stay updated on new features and updates.
Troubleshoot a wide range of issues related to menu settings, customer UI configurations, ticket printing and routing, and reporting reconciliation.
Customer Support Representative Jobs
By Yield Solutions Group At Englewood, CO, United States
Handle all other duties as assigned by management.
Active listening and learning skills
Financial Services or Insurance experience is a plus
Outgoing customer services/sales experience is a plus
Outbound Call Center Sales experience is a plus
Ability to quickly absorb product knowledge and sales processes
Senior Customer Support Specialist
By Medallion At United States
Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience.
5+ years experience in Customer Support
3+ years experience with Payer Enrollment, Licensing, or Credentialing
Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction.
Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions.
Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.
Ecommerce Customer Support Representative
By MultiplyMii At United States
Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts
2+ years of experience in customer service
Experience in Amazon Seller Central
Excellent verbal and written communication skills and professional demeanor
Display a high level of interpersonal skills
Good customer service and problem-solving skills
Customer Support Representative Jobs
By Green Seed Technologies At Orem, UT, United States

CLIENT SUCCESS MANAGER Get on the ground floor with a permanent remote position at Storyy! We are looking for a Client Success Manager who will be responsible for client relationships.Your primary ...

Customer Support Representative Jobs
By INTEGRA Biosciences At Hudson, NH, United States
Minimum 2 years of Customer Service experience
Experience with ERP and CRM platforms
Demonstrates strong written and oral communication skills
Strong organizational skills to be able to keep up with various customer needs
Must have problem-solving and analytical skills
Process customer orders, revisions, and returns according to department procedures
Customer Support Representative // Ft
By Delta Ghost Tactical At United States
2-3 years related to record management experience
Experience in managing work through a case/ticketing or online document management system
Ensure records are uploaded and maintained appropriately in all document management applications
Knowledge of human resources and legal requirements related to record retention
Ability to manage multiple tasks at once.
Manage and track the delivery of physical and digital files to and from other department or vendors

Are you looking for a rewarding career in customer service? Join our team as a Senior Customer Support Representative and help us provide exceptional customer service to our clients! You will be responsible for resolving customer inquiries, troubleshooting technical issues, and providing helpful solutions. With your experience and expertise, you will be a valuable asset to our team!

Overview Senior Customer Support Representatives are responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are expected to provide excellent customer service and technical support. They must be able to troubleshoot customer issues and provide solutions in a timely manner. Detailed Job Description Senior Customer Support Representatives are responsible for providing customer service and technical support to customers. They must be able to troubleshoot customer issues and provide solutions in a timely manner. They must be able to answer customer inquiries, provide technical support, and resolve customer complaints. They must be able to provide accurate and up-to-date information on products and services. They must be able to provide customer service in a professional and courteous manner. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot customer issues
• Ability to provide accurate and up-to-date information
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a technical support role
Job Responsibilities
• Provide customer service and technical support to customers
• Troubleshoot customer issues and provide solutions
• Answer customer inquiries and provide accurate and up-to-date information
• Provide customer service in a professional and courteous manner
• Work independently and as part of a team
• Follow customer service policies and procedures
• Maintain customer service records and logs