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Application Support Manager Jobs

Manager - Application Development And Support
By TechTammina LLC At Okemos, MI, United States
Experience in deploying and maintaining high performance enterprise applications on public and private cloud, utilizing continuous integration and deployment practices.
Manages, schedules, plans and coordinates team and staff assignments, budgets, projects and services.
Manages change, challenges, and adversity.
Works with feature teams to ensure implementation is following architectural standards and design patterns set by the enterprise architecture team.
Drives responsible engineering practices with quality and security in mind, engineering for data security, resiliency, scalability, and test automation.
Leads and mentors team members to support application maintenance and production activities as required by the business unit.
Associate Manager, Application Support & Services
By Disney At , New York $123,902 - $166,210 a year
Identify, verify and document functional and technical requirements using requirements management methodology and tools
Work with Executive and Management teams to review and ensure that requirements and processes meet established quality standards
Support the project team and business stakeholders with change management based on new business processes and business functions.
Knowledgeable experience in collaboration software like Slack, Zoom, Dropbox and Zendesk
Worked with Digital Asset Management software
In close communication with the business stakeholders and project team members, develop and document product requirements and business processes
Customer Support Manager - Hcm Application
By Workday At Atlanta, GA, United States
3+ years of experience in a customer services role (consulting, services, support, account management)
4+ years’ experience leading a Technical Support Team, Customer Support Team, or a Functional Systems Team
Strong problem solving, priority setting, facilitation, multi-tasking, and analytical skills
Prior experience with HCM or other enterprise software applications
2+ years leading a technical team, software engineering team, or a functional systems team
Ability to generate a sense of urgency and rally appropriate resources
Application Support Manager – 100% Remote In Texas
By Health & Human Services Comm At , Austin, 78751 $5,167 - $8,463 a month
Knowledge and ability to carry out daily management of business software applications
Knowledge of effective management principles Knowledge of System Development Life Cycle Methods Knowledge of process improvement methods
Skill in project management best practices
Skill in effective organization and supervisory management skills
Skills and experience Agile and Waterfall development methods
Knowledge of Public Health applications and systems
Application Support Manager Jobs
By San Jose Sharks At San Jose, CA, United States
Experience in process design, requirements analysis, feasibility studies, software design, programming, testing, deployment, installation, and operational management
2+ years of Enterprise Applications experience including System Analysis, Design, Procurement, Testing, Implementation, Documentation, Vendor Management, and License Management
Own incident management and resolution for all enterprise applications in close collaboration with internal users and external technology partners
Bachelor’s degree or equivalent combination of education and experience
4+ years’ relevant work experience; or an equivalent combination of education and experience
Leads and manages the portfolio of all enterprise business applications within the organization
Application Support Manager Jobs
By Insight GlobalProject Manager At Hopewell, NJ, United States
Understanding of Microsoft Office Suite (Excel and Outlook in particular) – creating formulas, inputting data, macros experience would be preferred)
Naturally inquisitive and not afraid to ask questions
Background in mutual fund trading
Manager, It Loyalty Technology Application Support
By JetBlue At United States
3 years’ experience with portfolio management, project delivery and business partner management
Responsible for support initiatives, projects and ongoing IT services, project delivery and business partner management.
Manage production and non-production environments through change control management.
Manage a "portfolio" of applications / solutions from conception to retirement.
Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company, audit, security and regulatory requirements.
Partner with other IT Managers to ensure alignment and drive efficiencies.
Application Support Manager Jobs
By GoodLeap At United States
Required Skills, Knowledge, and Abilities
• Extraordinary customer service and relationship management experience
Essential Job Duties and Responsibilities
• Strong presentation and technical writing skills to effectively communicate with other teams
• Experience with Agile/Scrum methodology
• Bachelor’s Degree or equivalent experience
Application Support Jobs
By Barclays At , Whippany, Nj
Leading Incident and Problem Management through to resolution. Being an Operational escalation point for Incident, Problem, Change, Release and Configuration Management
Ensuring and promoting ITIL best practices for Incident, Problem, Change, Release management
Accounting for the introduction of new/changed services (Application Onboarding, Decommission) and engaging with BTB management to deliver
Maintaining active and ongoing liaison with Shared services team, upstream and downstream application teams to manage SLA expectations
Maintaining ongoing liaison with Barclaycard C&C, BIM’s/MIM’s to manage escalated incidents
Domain knowledge in banking or financial sector, especially Data Support
Manager Application Development And Support - Remote
By Ryder System At , San Juan, 00918, Pr $115,000 - $125,000 a year
Interact with business users at all levels of management to understand business needs
data/ranges; applicant’s skills; prior relevant experience; certain degrees or
Manage budget according to plan by preparing yearly forecast, facilitating capitol request preparation and assessing future resource needs
Manage all aspects of personnel tasks for team from prioritization of work, career development, and training needs
Perform other duties as assigned
You are the driving force behind our company.
Application Support Jobs
By JPMorgan Chase Bank, N.A. At , Tampa, Fl
Sound knowledge of the ITIL or Incident, Problem and Change management for Production support
Able to work on issues independently and communicate to management and required stakeholders, both internal and external
BS/BA degree or equivalent experience
Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
Unix (prefer Redhat Linux), Oracle, Java knowledge at intermediate to advanced level
Experience with DevOps tools, AWS or other Cloud technologies is preferred
Application Support Associate Jobs
By McKinley Marketing Partners, Inc. At Washington DC-Baltimore Area, United States
Data entry experience with a Customer Relationship Management (CRM) tool- preferably Salesforce
3 + years of experience in a fast-paced, customer service-oriented position
Experience supporting web-based applications (Tier I/II)
Consult and collaborate with representatives from a wide variety of functional areas
Bachelor's degree in applicable areas
Work effectively in a team-oriented environment, yet capable of working/thinking independently as well
Manager Application Development And Support - Remote
By Ryder System At , Cheyenne, 82009, Wy $115,000 - $125,000 a year
Interact with business users at all levels of management to understand business needs
data/ranges; applicant’s skills; prior relevant experience; certain degrees or
Manage budget according to plan by preparing yearly forecast, facilitating capitol request preparation and assessing future resource needs
Manage all aspects of personnel tasks for team from prioritization of work, career development, and training needs
Perform other duties as assigned
You are the driving force behind our company.
Application Support Manager - Pacific Northwest Region Us - Amo Sales And Services Inc.
By Johnson & Johnson At , Seattle, 98103, Wa $68,000 - $110,400 a year
Bachelor's degree or equivalent work experience is required.
Minimum 2 years of experience with our Cataract Platform: CATALYS™ Precision Laser System is preferred.
Ability to travel 50-70% domestically is required.
This position is open to the Pacific Northwest Region of the United States: Alaska, Washington, Oregon, Idaho, Montana, Wyoming.
The anticipated base pay range for this position is $68,000 to $110,400.
Application Support Manager - Northeast Us - Amo Sales And Services, Inc
By Johnson & Johnson At Massachusetts, United States
Bachelor’s degree or equivalent work experiences preferred.
Minimum 2 years of experience with our Cataract platform the Catalys Laser system.
Ability to travel up to 70% domestically.
Mgr, Application Support Jobs
By ACAMS At Washington, DC, United States
5+ years’ experience in one or more of the following areas Program Management, Product
Considerable experience in manage call distribution and handling
Be the subject matter expert for the customer experience and CS operations
Proven experience in improving first call resolution and reducing call handling time
Considerable experience in identifying, developing and executing support initiatives to improve
Experience in monitoring and reporting support tickets SLAs
Application Support I Jobs
By SelectQuote Insurance Services At United States
Possessing specialist knowledge of software systems, devices, and applications
IT experience that includes: IT, helpdesk, or software support experience
Providing technical support to teams within the organization
Managing ticketed query system and resolving tickets
Identifying and resolving technical issues
Selecting To-Do Rask from a list to complete by Due Dates
Manager Application Development And Support - Remote
By Ryder System At , Denver, 80238, Co $115,000 - $125,000 a year
Interact with business users at all levels of management to understand business needs
data/ranges; applicant’s skills; prior relevant experience; certain degrees or
Manage budget according to plan by preparing yearly forecast, facilitating capitol request preparation and assessing future resource needs
Manage all aspects of personnel tasks for team from prioritization of work, career development, and training needs
Perform other duties as assigned
You are the driving force behind our company.
Application Support Service Delivery Manager
By Jenius Bank At Los Angeles, CA, United States
Establish and maintain an agile governance framework that enables effective decision-making, risk management, and value delivery.
Experience in working in a dynamic, fast-paced environment, with the ability to adapt to changing priorities and requirements.
10+ years of experience in agile approaches, preferably in a financial service setting.
5+ years of experience in an agile leadership role.
Certified ScrumMaster (CSM), Certified Scrum Professional (CSP), or equivalent certification.
Passionate about agile, with a continuous learning mindset, and a desire to share knowledge and expertise with others.
Manager Application Development And Support - Remote
By Ryder System At , Miami, 33178, Fl $115,000 - $125,000 a year
Interact with business users at all levels of management to understand business needs
data/ranges; applicant’s skills; prior relevant experience; certain degrees or
Manage budget according to plan by preparing yearly forecast, facilitating capitol request preparation and assessing future resource needs
Manage all aspects of personnel tasks for team from prioritization of work, career development, and training needs
Perform other duties as assigned
You are the driving force behind our company.

Are you a tech-savvy problem solver looking for a challenging and rewarding role? We are looking for an Application Support Manager to join our team and provide technical support and guidance to our customers. You will be responsible for troubleshooting and resolving application issues, managing customer requests, and ensuring customer satisfaction. If you have a passion for technology and a drive to help customers succeed, this is the perfect job for you!

An Application Support Manager is responsible for providing technical support and maintenance for software applications. They are responsible for troubleshooting and resolving application issues, as well as providing support to users. They also work with developers to ensure applications are functioning properly and are up to date. To become an Application Support Manager, you should have a strong technical background, excellent problem-solving skills, and excellent customer service skills. You should also have experience with a variety of software applications and be familiar with the latest technologies.

Skills required for an Application Support Manager include:

• Technical expertise: Application Support Managers must have a strong technical background and be able to troubleshoot and resolve application issues.
• Problem-solving skills: Application Support Managers must be able to identify and resolve application issues quickly and efficiently.
• Customer service skills: Application Support Managers must be able to provide excellent customer service and be able to communicate effectively with users.
• Software applications: Application Support Managers must be familiar with a variety of software applications and be able to use them effectively.
• Latest technologies: Application Support Managers must be familiar with the latest technologies and be able to use them to their advantage.

Knowledge required for an Application Support Manager includes:

• Understanding of software development processes
• Knowledge of software applications and their features
• Understanding of system architecture and design
• Knowledge of database systems and query languages
• Understanding of network protocols and security
• Knowledge of scripting languages

Responsibilities of an Application Support Manager include:

• Troubleshooting and resolving application issues
• Providing technical support to users
• Working with developers to ensure applications are functioning properly
• Ensuring applications are up to date
• Monitoring system performance
• Testing applications
• Developing and implementing procedures for application maintenance

Experience required for an Application Support Manager includes:

• Experience with a variety of software applications
• Experience with system architecture and design
• Experience with database systems and query languages
• Experience with scripting languages
• Experience with network protocols and security
• Experience with troubleshooting and resolving application issues

Qualifications required for an Application Support Manager include:

• Bachelor’s degree in computer science, information systems, or a related field
• Certification in software development or application support
• Experience with software development processes
• Knowledge of software applications and their features

Tools that help Application Support Managers work better include:

• Automation tools: Automation tools can help Application Support Managers automate tasks and streamline processes.
• Monitoring tools: Monitoring tools can help Application Support Managers monitor system performance and identify potential issues.
• Debugging tools: Debugging tools can help Application Support Managers identify and resolve application issues quickly and efficiently.
• Documentation tools: Documentation tools can help Application Support Managers create and maintain documentation for applications.

Good tips to help Application Support Managers do more effectively include:

• Stay up to date on the latest technologies and trends in the industry.
• Develop a strong understanding of the software applications and their features.
• Develop a strong understanding of system architecture and design.
• Develop a strong understanding of database systems and query languages.
• Develop a strong understanding of network protocols and security.
• Develop strong problem-solving and troubleshooting skills.

Common Application Support Manager interview questions include:

• What experience do you have with software applications?
• What experience do you have with system architecture and design?
• What experience do you have with database systems and query languages?
• What experience do you have with scripting languages?
• What experience do you have with network protocols and security?
• What experience do you have with troubleshooting and resolving application issues?