Customer Support Agent Jobs

Summary - Are you looking for a great part-time or full-time job with ALL the perks? Then don\'t miss this opportunity to join a well-established company that shows it genuinely cares about people by providing free mental health care, competitive pay, and, occasionally, company trips. Studies Weekly is conveniently located off the highway at 800 North, in Orem, so it is an easy commute for anyone in Utah County.

Studies Weekly is a stable and growing education publisher that provides curriculum in print and online to 4.5 million children nationwide.

We have flexible work hours available between 6:00 AM to 6:00 PM, Monday-Friday, that are a perfect fit for a parent that can only work while their child is in school or for a college student that has to fit their job around their class schedule. Here\'s your opportunity to join our team and make a difference in the lives of teachers and students nationwide.

As a Customer Support Agent or Order Entry Agent, you will be responsible for serving educators and internal customers by providing accurate information, placing orders, or resolving concerns.

Essential Duties And Responsibilities

• Acquire in-depth knowledge of the company's products
• Exhibit punctuality and professionalism
• Provide assistance to other departments as needed
• Ability to professionally defuse stressful situations
• Acquire in-depth knowledge of the company's online system
• Must meet or exceed average team Key Performance Indicators (KPI's) for phone calls, tickets closed, orders placed, and chats resolved
• Excellent oral and written communication skills
• Acquire in-depth knowledge of the internal procedures and systems
• Job Requirements -- *
• Positive, can-do attitude
• Customer service experience or equivalent
• Proven ability to multitask with attention to detail
• Work closely with the sales team member to serve the customers
• Excellent customer service and interpersonal skills
• Assist customers through phone, chat, and email
• Additional training is provided for those that join specialty teams
• Excellent computer knowledge
• Use Zendesk to communicate with customers and handle support tickets
• Must be able to type 40+ WPM
• Use Slack to communicate with other departments as needed
• Attend department meetings, trainings, and team-building events
• Provide online usage support and/or training
• Accurately enter orders, speak courteously with customers, and resolve issues
• Ability to quickly learn custom applications
• Education and Experience -- *
• High-school diploma or equivalent
• Technical aptitude is desirable
• Regular and predictable attendance

Physical Demands --

The employee is required to talk, see, and hear. This position requires the employee to sit at a desk and reach with arms and hands, and use hands and fingers to feel, handle, and manipulate keyboard keys.

• Disclaimer -- *

The statements herein are intended to describe and summarize the general nature and level of work being performed by the employee in this position. They are not an exhaustive list of all responsibilities, duties, and skills required of a person in this position.