Customer Success Manager (New York Or New Jersey)

Description

Position at Imagine Learning

***Must reside in New York or New Jersey***

Great Purpose. Great People. Great Opportunities.

At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.

We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.

Imagine Your Impact.

The Customer Success Manager (CSM) is a primary owner of the business relationship between Imagine Learning and the customer. The CSM is responsible for the customer’s success with Imagine Learning solutions, and is accountable for customer retention, growth and adoption, satisfaction, and stakeholder value.

• Location: In this US-based position your location will be remote, must reside in New York or New Jersey.
• Travel: You can also expect up to 30% travel, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.
• Position Type: This is a regular, full-time position.
• Compensation: Base pay is anticipated to be between $63,410.00 and $67,500.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Envision Your Experience.

In this role you’ll have the opportunity to:

• Provide input on Customer Success team processes and procedures as required.
• Conduct regular customer check ins (virtually and in person) in which you elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur.
• Collaborate with internal teams to drive teacher adoption and success.
• Provide onboarding support to customers to ensure that a customer’s initial experiences with the site are successful.
• Other duties as required.
• Direct responsibility for customer relationships.
• Develop account strategies for maintaining strong customer health, ensuring renewal and support possibly upsell opportunities.
• Grow relationships with customer stakeholders.
• Analyze customer engagement data to identify implementation strengths and areas of need.
• Serve as an informed thought partner to customers in all issues related to implementation rollout so that it leads to successful adoption of company services and products.
• Provide assistance in creating and provisioning customer sites.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration.
• Experience working with and presenting results to senior level executives preferred.
• Direct and proven work with establishing strategic outcomes and measurements.
• This position is remote but may require up to 30% travel.
• Excellent communication skills and analytical skills.
• Experience within a fast paced, growth organization is ideal.
• Ability to use and interpret data analytics and spreadsheets.
• Bachelor’s degree in related field and 4+ years of experience managing customer relationships at an education technology company; or an acceptable combination of education and experience.
• Ability to quickly establish rapport with all levels of personnel up to and including Superintendent and Chief Academic Officer.
• High energy level demonstrated drive to succeed, and a sense of urgency.

Ignite Your Career.

Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion. We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.

We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.

Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Fertility benefits
• A wide variety of professional development programs, including tuition reimbursement
• 15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid bonding leave when a new child joins your family
• Pre-tax savings plans
• Paid volunteer hours and annual giving events
• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• Company-paid behavioral health coaching
• Life and short and long-term disability insurance
• 15 days of accrued annual Paid Time Off (PTO)
• 401k plan with a company match

Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.