Customer Service/Data Entry Coordinator (Typist) - Remote | Wfh

At our company, we bridge the gap between people and technology, simplifying IT and empowering businesses to achieve their goals. We provide innovative solutions to manage warehouse inventory, equip workforces, and secure data. As the IT Department's IT Department, we pride ourselves on making technology accessible and seamless for our customers.
Who We Are
Our team is a diverse tapestry of backgrounds, experiences, and perspectives. This diversity fuels our creativity and drives us to develop cutting-edge technology solutions that set us apart from the rest. We value fresh thinking and collaboration, creating an environment where your ideas and experiences are celebrated.
Why You Should Join Us
When you become a part of our team, you'll find a supportive work environment and a rewarding career. We believe in taking care of our employees, offering a comprehensive total rewards package that addresses your financial, emotional, and physical well-being. From competitive compensation and 401k plans to top-notch medical insurance, we've got you covered. We also prioritize your emotional well-being, providing free therapy visits, mental health coaching, and meditation resources.
Additionally, we understand the importance of work-life balance, offering a generous paid time off package that includes vacation, sick time, Wellness, and Volunteer Time Off days.
Role Overview
As a Project Support Coordinator working under the supervision of the Lead-Project Support, you'll play a crucial role in coordinating project tasks and supporting our customers, service partners, and project team members. Your responsibilities will include validating tickets, processing ticket data, managing assets, and ensuring outstanding tasks are followed up on promptly.
Key Responsibilities
Validate and process hardware replacement tickets for various service types, including onboarding, offboarding, advance exchanges, and refreshes for different devices and peripherals.
Create and manage tickets and orders within our ticketing and order processing system.
Maintain hardware asset management and software asset management databases.
Assist in managing escalated customer issues through email communications.
Update service tickets with project-related information such as stock issues, order updates, and internal notes.
Monitor outbound shipments using our internal BI system.
Ensure compliance with relevant policies and procedures, including Sarbanes-Oxley controls where applicable.
Identify and document standard operating procedures and job aids.
Participate in conference calls, meetings, and training to enhance skills and stay up-to-date.
Requirements
High School Diploma or equivalent.
Previous experience in Customer Service or Administration support.
Intermediate knowledge of ticketing systems.
Basic software and typing skills.
Excellent written and verbal communication skills.
Strong multitasking and problem-solving abilities.
Proficiency in Microsoft Outlook, Excel, and Word.
Solid time management and organizational skills.
Passion for delivering excellent project and customer support.
Dependable, self-starter with the ability to take ownership of projects.
Quick learner, capable of mastering new tasks efficiently.
High attention to detail and accuracy.
Willingness to work overtime as needed.
Are you ready to be part of an exciting team that values innovation and supports your growth? Join us today and embark on an enriching career journey in the world of technology!
Employment Type: Full-Time
Salary: $ 18.00 25.00 Per Year