Customer Service Representative - Remote | Wfh

Benefits: We care about your well-being! We offer 401K, Dental, Life, Medical, and Vision coverage to ensure you have peace of mind.
Are you ready for a rewarding adventure where you can make a difference in people's lives? As a Benefit Customer Service Representative, you'll be at the heart of helping our valued clients with their enrollment process and updates to their health care and pension plans. But it doesn't stop there – you'll also enjoy the freedom to provide exceptional service and the chance to grow alongside us.
What makes us special? We believe in recognizing your efforts and allowing you to shine. With us, you'll start with one client, and through your dedication, we'll cross-train you to assist multiple clients. Whether you prefer phone conversations, webchat, or email support, we've got you covered. Our service center environment in professional buildings ensures you'll receive the recognition you deserve.
Our Commitment To You
No more weekend shifts! Your workweek will be from Monday to Friday, providing you with a healthy work-life balance.
During our busy season, you'll work a 40-hour week, and in the off-season, your hours will be between 32 to 40 hours, depending on client needs. Flexibility is key!
Remote Role with Local Touch: We understand the importance of in-person connections, so you'll have a day to pick up equipment onsite and occasionally attend meetings or major projects.
What We Expect From You
A positive attitude, a caring demeanor, and a desire to build meaningful connections with customers.
High School Diploma or GED is a must.
Previous experience in Customer Service or Call Center roles is a plus, but we welcome candidates with various backgrounds.
English-speaking candidates are highly valued, but if you're bilingual in Spanish or French, that's fantastic! We offer an extra .75 cents per hour for fully fluent candidates.
Your ability to handle sensitive information with the utmost discretion, adhering to HIPAA, Data Privacy laws, and company data security requirements.
Strong communication skills to translate complex plan information into easy-to-understand instructions for our valued members.
Join our dynamic team and schedule a call with us here:
This is your chance to embark on an exciting career journey where your contributions matter. We look forward to meeting you and welcoming you to our passionate and friendly team!
Employment Type: Full-Time
Salary: $ 18.00 18.00 Per Year