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Customer Service Supervisor/Human Resources Recruitment Coordinator
Company | All Ways Caring HomeCare |
Address | Charleston, SC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-09-21 |
Posted at | 8 months ago |
All Ways Caring HomeCare
- Processing and reviewing employment applications in the Applicant Tracking System to evaluate qualifications or eligibility of applicants
- Providing consultation and training to Direct Care Staff to ensure quality care and service monitoring staff, identifying problem situations, and assisting in problem solving for optimum outcomes
- Ensuring proper documentation and record-keeping for agency payers
- Monitoring and escalating changes in your clients plan of care, services or condition
- Conducting home visits and safety checks
- Evaluating job performance of staff and providing performance reviews, corrective action, or other disciplinary/performance appraisals and counseling
- Recruitment, screening and selection of direct care staff based on Agency and external referrals
- Creating and processing of Personnel Action Forms for your assigned service site(s)
- Ensuring compliance with federal, state and local employment laws and regulations
- Provide Human Resource support in the areas of employee recruitment, hiring, retention, and evaluation
- Other duties as assigned
- Assisting with data management and file maintenance, to include day to day data entry and employee data maintenance in the Human Resource Information System
- Determining schedules and adequate staffing and processing completed visits for payment
- Providing support for employee on-boarding, as well as employee exit meetings
- Understanding and ensuring adherence to the agreed plan of care for each client in your caseload
- Partnering and communicating with all members of the clients circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies
- Two plus years of community service, client service or staffing experience
- High School Diploma or General Education Diploma required
- Solid experience working with the public, presenting a friendly, professional appearance while interacting with people
- Excellent customer service and communication skills
- Associate’s Degree in Business, Nursing, Social Services, or related field of study preferred
- One to two years in a supervisory role preferred
- Ability to travel frequently within designated region or other locations as required
- Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
- Knowledge in the areas of labor standards, data entry, worker’s compensation reporting, Occupational Safety Health Administration reporting, and Affirmative Action data integrity
- Two plus years of general office and computer experience
- Ability to make decisions quickly, and manage confidential information
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