Customer Service Representative - Remote

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.
In this pivotal role, Customer Service Representatives effectively handles inquiries from internal and external sales agents that are received via phone and serviced in a contact center environment. The successful candidate will be able to interact appropriately and efficiently with agents using excellent interpersonal and listening skills, critical thinking, and problem solving skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.
DUTIES AND RESPONSIBILITIES
Activities related to inbound calls, email, and instant messages from sales agents seeking support for CHS products.
Set up appointments for Sales agents to meet with beneficiaries
Place outbound calls to Sales agents to obtain more information on applications
Maintain detailed knowledge of all products and procedures
Responds to all customers in a professional and courteous manner
Participates in meeting and/or committees as needed.
Manages work balance between calls and of phone actives/inventory production.
Value all aspects of diversity
Exercise strict confidentiality in all matters
QUALIFICATIONS
Adaptable, flexible, and able manage through change
Goal oriented and personally accountable; resourceful and self-directed
Demonstrated communications (written and verbal), interpersonal skills and fosters a team environment
Excellent listening and interpersonal communication skills
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
Able to offer options and educate callers when appropriate
Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.
POSITION REQUIREMENTS
Minimum 1 year of experience working in a high volume call center environment
Accurate data entry skills and attention to detail
Experience analyzing and solving customer problems required
Excellent verbal and written communication skills.
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
Proven ability to work independently as well as a productive member of a team
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.