Customer Service Representative Ii / Authorizer - 100% Remote

Overview
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.
Responsibilities
Summary:
As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.
Responsibilities:
Responsible for authorizing repair/replacement of covered systems or appliances.
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
Provides any necessary follow-up.
Qualifications
Minimum Education, Licensure and Professional Certification requirements:
High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience
Minimum Experience required
1-3 years of customer service experience and/or training required 
Required Skills:
Knowledge of how to read a contract
Knowledge of business unit policies and procedures
Customer service and conflict resolution
Negotiation skills
Computer skills (Microsoft Word, Excel, Outlook)
Attention to detail
Ability to multi-task
Ability to adapt to a fast-paced environment
Must have internet access with minimum 4.6Mbps upload/download speeds
Preferred Skills:
Highly skilled in mathematics
Strong deductive reasoning skills
Effective communication skills
Other/State Specific
Pay Transparency Blurb:
This role pays between $16/hr to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
Need help finding the right job?
We can recommend jobs specifically for you!
Job Locations US-TN-Nashville | US-MS-Jackson | US-IA-Des Moines | US-GA-Atlanta | US-AL-Montgomery | US-AZ-Phoenix | US-NV-Carson City | US-NM-Santa Fe
ID 2023-3173
Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp