Customer Service Representative - Energy Industry

Amazing opportunity to join a growing company within the energy industry. The opening is for an experienced Customer Service Representative with background handling high volume of calls and emails.

This is a fully remote opportunity, but candidates must be within a commutable distance to Cedar Rapids - just in case there is an onsite meeting.

Duties and responsibilities

• Receive, investigate and respond to all inquiries and resolve problems and/or complaints in a timely and accurate manner.
• Document contact with clients.
• May perform miscellaneous tasks/projects as directed by manager.
• Updates customer contact information in the system.

Qualification Requirements

• Customer focus and adaptability to different personality types
• Ability to work in fast paced dynamic environment.
• Proficient in working with Outlook, the Internet, Microsoft Word, and Microsoft Excel is required.
• Minimum High School Diploma or GED required.
• Must be able to handle stress and pressure, have organizational skills, be detail oriented with excellent follow up skills, and meet the department’s Call Quality benchmarks.

Apply Now! This is an immediate career opportunity. Qualified candidates will be contacted within 24 hours of resume submittal.