Llp Customer Service Representative

Job Summary: Builds and maintains a strong relationship with customer, vendors, and suppliers. Acts as a champion with customer issues and concerns, is the CSC expert on product, inventory, and escalation issues.

Primary Responsibilities of the Job: Other customer critical tasks assigned as needed.

• Researches escalated issues and communicates back with customer in a timely manner
• Performs order entry and investigation into the SAP customer system of record
• Serves as the main contact when a customer has a request.
• Provides oversight for customers inventory movements
• Manages critical delivery items (same-day / hot-rush) as defined by customer
• Coordinates with customers to have new products entered into Rinchem’s systems of record
• Provides assistance with customer audits
• Initiates/receives telephone and email communication with customers
• Other duties as assigned
• Cross-trains on intradepartmental functions for their assigned responsibilities.
• Serves as a single point of contact for assigned customer interactions and ad hoc troubleshooting that may arise from routine business operations
• Participates in customer meetings
• Escalates internal and external customer requests as needed or requested
• Researches customer complaints and or escalations related to Rinchem’s NCR / CAPA documented problem solving process
• Researches customer questions and inquiries and reports findings in an agreed upon, timely manner

Qualifications:

Highly Detailed Oriented and Self-Motivated

Experience & Education:

• High School Diploma
• Data Entry/Typing
• Computer Literate
• At least 3 years of customer service experience
• Some College Preferred

Communication Skills:

• Ability to initiate and maintain relationships with internal and external customers
• Ability to create accurate, meaningful and professional correspondence

Computer Skills:

Ability to learn system(s) of record
Accurate data entry
MS Office suite skills and experience (MS Word, MS Excel, MS Outlook and MS PowerPoint)

Job Type: Full-time

Benefits:

• Flexible schedule
• Work from home
• 401(k) matching
• Vision insurance
• Health insurance
• Dental insurance
• Paid time off
• On-the-job training
• 401(k)

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Experience:

• Logistics: 2 years (Required)
• Customer service: 3 years (Required)

Work Location: Remote