Customer Service Representative Jobs

Have you considered being a Remote Customer Service Representative? Now is your chance!

We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team. Must be an Illinois resident within 25-miles from Glen Ellyn IL.

That is why our employees call this the “love-what-you-do” line of work!

Our Customer Service Representatives enjoy:

• Paid Training Provided!
• Friendly Office Environment
• Vast Opportunities for Advancement
• $16.50 /HR

Our Customer Service Representatives are responsible for:

• Maintain a high-level knowledge about services provided
• Disseminate accurate information to callers and consistently follows policies and procedures as outlined in the
• Maintain acceptable attendance record according to Attendance Policy
• Proactively participate in performance improvement meetings, activities, and goals; be receptive to performance feedback and continuously seek to improve your own skills
• Maintain confidentiality of medical and personal information in accordance with HIPAA agreements.
• Receive inbound calls and correspondence from customers related to services provided
• Meet or exceed established performance requirements i.e. talk time & number of calls answered
• Maintain adherence to all policies, procedures, programs, standards of performance and approved business objectives.
• Clarify and prioritize the needs of the Enrollee, answer questions and assist with the resolution of concerns
• Practice first call resolution (FCR) when possible; effectively relay information to Supervisor when FCR isn’t an option
• Operations and Procedure Manual. Remains informed by reviewing policy and procedure on a continuous basis.
• Support and sustain a positive environment that fosters team performance and individual excellence
• Provide exceptional service to the customer that meets or exceeds all contractual service level agreements
• Document notes and update records as appropriate
• Make outbound calls or send correspondence to appropriate parties as needed
• Assist with special projects and other duties as assigned
• Remain accessible to achieve appropriate service levels and adhere to established schedule

Remote Work Requirements:

• Minimum download speed 20 mbps, preferred download speed 25 mbps
• Candidates must provide and meet all technical requirements prior to the first day of training
• Must have a quite workspace conducive to focusing, providing professional and excellent customer service, taking calls and completing tasks without interruptions
• Must have a flexible schedule
• Must be able to commute to the office as needed
• Self-motivated and comfortable working from home, using a computer.
• Comfortable using e-mail and chat for real time communication.
• Must be an Illinois resident within 25-miles from Glen Ellyn IL.
• High-speed internet access required. Bandwidth must be able to support all responsibilities of this role including taking a high volume of calls.
• Minimum upload speed 5 mbps, preferred upload speed 10 mbps

To qualify as a Customer Service Representative, you’ll need:

• Ability to communicate clearly and effectively
• Strong phone handling, analytical and active listening skills
• Professional verbal and written communication skills
• Able to operate a computer and standard telephone system
• Ability to type 30 WPM
• Bilingual (English and Spanish)
• Reliable, dependable and punctual
• Must be an Illinois resident within 25-miles from Glen Ellyn IL.
• Proficient in Microsoft Outlook, Excel, Word
• Motivated and self-directed
• A minimum of a High School diploma or GED
• Diligent follow up skills
• Ability to perform work accurately and thoroughly
• Exercise business and telephone etiquette
• Minimum of 3 years customer service and contact center experience required

First for a Reason

Benefits

We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

First Transit carries approximately 350 million passengers a year. As a call center representative, you will play an integral role in our mission to provide solutions for an increasingly congested world by keeping people moving and communities prospering. APPLY TODAY!

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.