Medical Customer Service Representative

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner.

• We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoring. We also have advancement and growth opportunities available to employees.
• Twice per year, employees are able to pick from available shifts.
• Earn $16.50 per hour and have the opportunity to receive additional bonuses based on performance.
• You will have a steady Monday through Friday 40 hour per week schedule between the hours of:
  • 9:00 am and 7:00 pm ET
  • 8:00 am and 6:00 pm CT, or
  • 7:00 am and 5:00 pm MT.
• 7:00 am and 5:00 pm MT.
• Find more information on what it's like to be a MultiPlan employee on our Careers page at multiplan.com
• 8:00 am and 6:00 pm CT, or
• 9:00 am and 7:00 pm ET

JOB ROLES AND RESPONSIBILITIES

REQUIREMENTS

• Ability to demonstrate reliability and dependability
• Call center or telephone experience in a similar environment or industry
• Ability to customize communication style to educate internal and external customers
• Ability to handle escalated situations in a customer service oriented and professional manner
• Ability to work independently as well as part of a team
• Ability to prioritize and manage time
• Communication (written, verbal, listening), organizational, problem solving, leadership, customer service, interpersonal, follow up and data entry skills
• Minimum HS Diploma or GED
• Ability to dissect, organize and format multiple types of complex provider data for promotional use and/or reporting
• Knowledge of medical and claim terminology
• Ability to maintain confidentiality in all required situations
• Ability to use software, hardware, and peripherals related to job responsibilities, including Microsoft Excel and other Microsoft Office products
• Minimum 6 months customer service experience in an office environment

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

• Paid company holidays
• Short and long-term disability
• Flexible Spending Account
• Employee Assistance Program
• Summer Hours
• Medical, dental and vision coverage with low deductible & copay
• Life insurance
• 401(k) + match
• Generous Paid Time Off
• Tuition reimbursement

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.