Customer Service Assistant Jobs

About Our Company

Founded in 2021 Torres IT Solutions is a full-service digital agency growing brands with fresh metrically driven creative. We know it’s hard to trust someone to get your marketing right. And if you’re like most businesses, designers and agencies have probably burned you in the past.

About The Position

Customer Service Assistants play an important role in ensuring that a company’s customers are satisfied and happy. They are often the first point of contact for customers and act as a valuable interface between a company and its client base. Customer Service Assistants are a fundamental function of most companies and institutions and can work in a variety of settings, including a shop floor, call centre or at a helpdesk in a company’s offices.

Responsibilities

• Taking payments by cash, credit card.
• Arranging services for customers, for example, booking hotel rooms or arranging car hire.
• Processing complaints and, if appropriate, issuing refunds.
• Taking information from customers and entering it into a database.
• Selling products and taking orders.

Requirements

• Able to manage multiple accounts simultaneously
• Flexible schedule
• Outstanding phone and email etiquette
• Exceptional communication skills

Benefits

• Competitive salary.
• Flexible work hours.
• Opportunities to learn and grow.
• Paid vacation and sick days.
• 401(k) retirement plan.
• Health, dental, and vision insurance.

Pay: $18.50 - $31.00 per hour

Job: Full time

Monday to Friday