Starting Rate: $16.25/hr

We want you to grow with us! Potential to make up to $17.75/hr and other career growth opportunities within your first year!

• Pay increase to $16.75/hr after fully trained + $2/hr-$3/hr bonus for top performers. Performance bonus is based on individual performance quality metrics.
• $.50/hr shift differential for hours worked 10:00pm - 6:00am MT
• Additional $1.00 per hour for bi-lingual Spanish/English speakers.

• Earn commissions through generating customer referrals.

Duties and Responsibilities:

• You must be able to complete a 3-week new hire classroom training and 2-week hands-on training.
• Monitoring Specialists will be trained in the standard operating procedures to handle alarms.

• Notify customers of non-emergency signals.
• Dispatch police, fire or EMS when needed.
• Position requires weekend, holiday, and shift work and may require mandatory overtime.
• Notify account contacts of emergency signals after dispatch.
• Receive and process inbound calls requesting information.

• Generate customer referrals.

What will make you successful:

• World-class customer service and interpersonal skills.
• Proficient and comfortable with computers, Microsoft Office applications, and the internet.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Confident and prepared to initiate promotional conversations with customers.
• Highly dependable with regular and punctual attendance.
• Extensive training will be provided before taking emergency calls.
• Ability to use discretion and problem analysis.

• Extensive training will be provided before taking emergency calls.

Minimum Requirements:

• **YOU MUST BE LOCATED IN UTAH COUNTY**
• Be able to type a minimum of 40 wpm

• Monitoring Specialists must be able to obtain a Burglar Alarm License as mandated by the states requiring registration/licensing
• High School Diploma or equivalent
• One year customer service experience preferred, but not required

Work Environment Requirements:

• Provide a 360-degree virtual tour of your workspace to meet department regulations
• Your camera will be expected to be on during training and team meetings
• You must have reliable internet: 10 MBPS download and 5 MBPS upload speeds
• Must have a wired internet connection and provide your own ethernet cable
• Equipment will be provided by Vivint which you will need to pick up from our office in Provo, UT

• Understand you cannot be the primary caregiver for any children, other people, or pets while on shift.
• Have a quiet and enclosed workspace away from others