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Customer Service Representative (Remote)
Company | Everlight Solar |
Address | Salt Lake City, UT, United States |
Employment type | FULL_TIME |
Salary | |
Category | Solar Electric Power Generation |
Expires | 2023-07-12 |
Posted at | 10 months ago |
Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This entry level position is full-time, FULLY REMOTE, and will require some night(s) and weekend(s) work. The Customer Service Representative will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Build sustainable relationships of trust through open and interactive discussion
- Handle high amounts of incoming calls
- Go the extra mile to engage customers
- Manage complaints, provide proper solutions and options; follow up to secure resolution
- Identify and evaluate customers' needs to deliver satisfaction
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Experience with iOS and MacOS
- Ability to work nights & some weekends
- Some proven customer support experience or experience as a client service representative is preferred
- Strong attention to detail
- Alternating Saturdays from 8am-6pm CST
- Strong phone administration skills and active listening capabilities
- Exceptional communication and presentation skills
- Ability to work independently and as a member of various teams and committees
- Ability to multi-task, prioritize, and control time effectively
- 4 days a week from 1-11pm CST or 5 days a week from 3-11pm CST
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