Operations Support Center Specialist

Job Summary:

You will work on supporting the Cboe’s Data and Access Solutions (DnA) market data and analytics platforms and related systems. These are real-time systems that are actively utilized by the most demanding professional market participants. You will work on a team responsible for providing first level world class support. You will solve problems, monitor systems, and ensure they maintain a healthy state and troubleshoot when they are not. The problems are challenging but rewarding and we look forward to hearing from you if you feel up to the task.

Responsibilities:

Technical Support

• Provide first level and world class support answering questions for Cboe DnA platforms and resolving customer operational issues using the “Deliver Plus One” standard. For example, issues related to APIs, trading and features/function.
• API Certification testing
• Testing/understanding changes to systems and functionality prior to deployment
• Provide timely and professional outbound communications (internal and external) servicing OSC support email queues and providing customer phone support
• Investigate error logs and order trails, troubleshoot network issues, and review relevant logs (e.g. FIX)
• Logical port creation and modification of default settings
• Primary Support DnA market data and analytics platforms and secondary support of other Cboe related platforms

Trading/Product Support

• Support DnA business teams with data/order type behavior requests
• Support administrative system configuration changes (end user entitlements, routing rules, port & session creation)
• Assist third party clients with configuration set-up and troubleshooting
• Data mining and research
• Support of DnA related products and trading support applications (e.g. LiveVol, Index Platform, PAR, etc…)

Operational System Monitoring

• Options Product Management (i.e. new listings, maintenance, replacement, validation, and de-listings)
• Ad hoc project assignments
• Perform daily system startup/shutdown checks
• Monitor database health tools
• Monitor systems and keep dashboards green

Job Requirements:

The ideal candidate will possess:

• Proficiency in Windows and Linux desired
• Experience with trading related messaging and technologies such as FIX protocol and strong understanding of order lifecycle related workflows
• Ability to work well in a dynamic team-oriented environment
• Knowledge of financial market equity and derivatives products required
• Familiar with software development and change management best practices.
• Two to five years’ experience in a security related or technical support position
• Strong attention to detail
• Experience with market data dissemination platforms
• Vigorous desire to learn Cboe technology and to become an expert with respect to key market structure concepts
• Scripting and/or programming experience (e.g. SQL, C#, Java, Python) a plus
• Ability to accept new responsibilities as knowledge base grows
• Skilled at prioritization and multi-tasking
• Knowledge of market data delivery, including multicast data transmission, desired
• Strong troubleshooting, problem-solving and customer service skills
• Excellent written and verbal communication skills
• Equivalent of Bachelor’s degree or higher
• Ability participate in weekend testing as required
• Working knowledge of network and data center terminology and procedures as it relates to customer connectivity and onboarding

The Cboe Experience

Whether you are just beginning your career or are a senior-level professional, working at Cboe will offer you countless opportunities to develop skills, make an impact through meaningful contributions, and gain rich experiences at an accelerated pace. By working collaboratively with smart, genuine and hardworking colleagues, you will build enduring relationships through frequent collaboration that will serve you well throughout your career, regardless of your chosen path. And, along your exceptional career journey at Cboe you’ll receive amazing benefits and robust rewards.

As required by the New York City Human Rights Law, Cboe provides a reasonable range of minimum base salary for roles that may be performed in New York City. Actual compensation is influenced by a wide array of factors including but not limited to geographic location, skill set, level of experience, etc. For New York City only, the range of starting base salary for this role is $76,000-$125,000. Additional incentive compensation and benefits may be available.

Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our associates' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

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Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.