Customer Support Representative Jobs

Hybrid Customer Advocacy Representative

Schedule: Monday-Friday 11:30 am-8 pm

Pay: $16.50-$17.50/hour

This position is eligible for Work from Home--regular in-office work/attendance is required 3x per week. Candidate must live within one hour's driving distance from the local office in Mascoutah, IL.

• Internet connection requirements for remote work include speeds exceeding 25 Mbps down and 3 Mbps up (Satellite and/or cellular connection are not sufficient)

Our Customer Support team is here to advocate on behalf of the customer--that's why we call them Customer Advocacy Representatives. If you love collaboration, love learning, can't give up until you have found a solution, join our Customer Experience team and become a service legend.

Wisper ISP exists to create opportunities; We just happen to provide wireless internet to rural markets.

To Hire And Retain Employees Who Exemplify Our Core Values, Wisper Offers

We believe in building leaders within all levels of our company.

• PTO
• Life insurance, and more!
• Long & short-term disability insurance
• 401(k) plan with up to 4% company match
• Vision
• Dental
• Competitive salaries
• Paid holidays
• Generous health insurance options

At Wisper, our culture revolves around building people and developing leadership regardless of rank, level or department within the company. Wisper is growing at break-neck speeds and we are looking for teammates to build with us.

You will be entrusted with crafting and delivering the highest caliber of experience to our current and potential customers. In this role you will be the voice of Wisper. Your skill and determination will help us become the company that people write books about.

What You'll Do

• Connect with our customers using phone, email, chat, SMS, or in-person
• Rescue customers with basic troubleshooting of their internet connection
• Assist customers with billing needs including taking payment, explaining bills, etc.
• Connect potential customers to the right service by determining eligibility, selling packages & scheduling jobs
• Serve our customers by following Billing, Sales, and Technical procedures with precision
• Perform other related duties as directed
• Ensure customers have access to online systems (bill pay, email account, etc)
• Support the customer through related administrative tasks

Desired Skills & Competencies

• Comfortable with Microsoft Office and similar software packages
• Ability to make customers feel heard and special
• Ability to quickly build rapport and credibility
• Inability to settle for "good enough"
• Adaptable to fast-paced environment & able to prioritize job duties
• 1+ year customer service experience
• Insatiable desire to exceed customer expectations
• Ability to communicate effectively and professionally via phone and in writing

Working Conditions

• Fast-paced environment with multiple changes to schedules & fluctuating priorities
• Work is performed primarily inside an office at a desk

Physical Requirements: Light: Lifting 0-10 lbs.

Job Posted by ApplicantPro