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Company | Provi |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Food and Beverage Services |
Expires | 2023-06-30 |
Posted at | 11 months ago |
In 2016, we founded Provi as an innovative ordering solution, aimed to disrupt the 240-billion dollar alcohol industry with a product that would move beyond the constant chaos: the texts, paper stacks, missed phone calls and lost communication that has dominated the purchasing workflow between buyers and distributors for decades.
- Collaborate with Support Leadership to recognize usage trends and opportunities for increased client satisfaction
- Escalate urgent requests or technical issues for quick resolution
- Assist cross-functional teams with projects like adding users, updating user data, and brainstorming feature enhancements
- Answer and triage incoming Support tickets from all clients, aiming for an average Time to Resolution under 24 hours
- A deep interest in technology and problem solving, as well as a respect for the food & beverage industry
- Stellar communication skills, with the ability to identify what’s being asked and clearly explain the answer to staff and clients, even under pressure
- An empathetic, detail-oriented approach to customer service
- Bilingual in English/Spanish is preferred
- A team player, able to manage repetitive tasks alongside more demanding troubleshooting issues and stretch projects
- A flexible schedule that would allow for nights and/or weekend work
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