Benefits Specialist - Customer Experience Team

Benefits Specialist -Customer Experience

Hi, we’re Healthee. We’re on a mission to support employees and transform their health care experience. We’re building an AI powered platform that is designed to support every employee with healthcare benefits, navigate their plans and optimize care.

Want to join our mission-driven team? Read on.

About The Role

Provide personalized, effective, and insightful support to users inquiries via multiple channels.

Understand our users' varied needs and ensure their success with Healthee

Serve as an ambassador for our users with the rest of the Healthee team to ensure that our product always serves our users needs and expectations.

Collaborate with our development teams to identify, reproduce and report bugs until resolution.

Educate our users on their health benefits.

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Your Experience & Skills

2 years of relevant professional experience preferably in healthcare, health insurance, or care navigation.

Nurse education - an advantage

Excellent interpersonal skills and the ability to multitask

Working knowledge of general medical and insurance terminology in both English and Spanish- an advantage

Positive attitude, empathy, and high energy

Adaptable to change and takes initiative

Benefits and salary

• Salary 60-70K will be determined based on the experience level and Healthee’s development track.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Stock Option Plan
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Hybrid Work (2-3 office days based on your location)
• Wellness Resources