Associate, Project Manager (Customer Onboarding Specialist)

About Us
Operations/Supply Chain
As one of the world’s premier lifestyle brand collectives, we want to ensure that warehouses, factories, retail outlets and on-line retailers all over the world have what they need, when they need it. You’ll be part of a team that leverages leading-edge technology – and innovative solutions – to deliver goods and materials on time, on schedule and in great condition. It’s a career path the offers non-stop challenges and endless variety – along with the opportunity to learn the business from the best.
Centric Brands is looking for an Associate Project Manager (Customer Onboarding Specialist/Liaison). This role will be focused on the new Customer Set up Process and newly created customer portal.
Specific Responsibilities Would Include
The Associate Project Manager (Customer Onboarding Specialist/Liaison) is responsible for overseeing the customer set up process for all customers at Centric Brands, ensuring all the departments are meeting their SLA’s and escalating any roadblocks that are holding up the process from being completed on time. This role will interact with various departments within the Centric Brands organization including sales, operations finance, compliance, tax and legal. The role reports directly to the VP of Operations head of the PMO.
Key Accountabilities:

• Administrator of the Centric Customer onboarding portal
• Expansion to other areas will be dependent on the initial roll out of this process and portal.
• Work with Business Operations to prioritize set up if needed based on work load
• Main contact for all non IT portal support
• Monitor status of customer set ups in progress and escalate any roadblocks as needed
• Hold monthly training sessions for all new hires on the customer onboarding process
• Act as the corporate onboarding specialist for all customers set up request across Centric Brands
• Maintain all customer set up SOP’s and supporting documents
• Organize all vendor agreements in Contract works for access by legal
• Provide monthly KPI’s and metrics to each business unit and department that is involved in the set up process

Our Best Fit Candidate Would Have

• Experience with account set up, operations and process improvement
• Ability to foster effective teamwork.
• Detail oriented.
• Ability to set priorities effectively.
• Good communication with business teams.
• Excellent time management skills.
• Excellent verbal/written communication skill
• Proficient in Microsoft Office (Word, Excel and Outlook).
• Ability to multi-task in a fast paced and dynamic environment.
• Solid organizational skills including attention to detail and multi-tasking skills
• Bachelor’s degree preferred.

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401 (k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and o ur D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation.
Salary Range: $60,762 - $75,953
At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range at the time of employment. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, annual bonus and other Centric Brands sponsored benefit programs.
Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.
Centric Brands is an Equal Opportunity Employer
LI-Hybrid