Customer Experience Level 1 Jobs

Typically Has The Following Skills Or Abilities

Online purchasing & e-Commerce knowledge

Prescriptions, Plans, Products, Services, and Procedures

Order Status, Shipping Status, and Stock Availability

Accurate completion of necessary documentation, letters, and forms processing

Quality Assurance testing for company software

knowledge of Eyeconic systems, Order Management and Salesforce but not required.

Typically has the following skills or abilities:

Online purchasing & e-Commerce knowledge

Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas:

Demonstrated internet knowledge and understanding of basic internet browser settings

Working knowledge of MS Office package

Have experience in Facilities Management

Basic Education Requirement - Associate’s Degree or equivalent experience

Basic Management Experience - 2 years

Have experience in housing and managing students

Have Mardi Gras Event coordination experience

Manage the recruitment and selection process for the Community Ambassador team

Address tech support and other customer concerns via email, social media posts, and app store reviews

Collect and communicate user requests to help shape the future of MyFitnessPal

Escalate trending issues to engineering and product teams to ensure technical issues are promptly resolved

Provide feedback to peers and supervisors to promote a positive work culture

Collaborate with your team to ensure team goals are met daily

Live our core values in all you do:

Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

High school diploma or equivalent; additional education or training in data entry or administration is a plus.

Previous experience in data entry or related roles is preferred but not required.

Networking opportunities with professionals in the data management field.

Contribute to process improvement initiatives to enhance data entry efficiency and effectiveness.

Ensure compliance with survey requirements and guidelines.

What You’ll Be Doing (Responsibilities):

What We Are Looking For (Requirements):

· Strong desire to focus on the customer; demonstrate strong customer service skills

· Excellent communication skills (written and verbal)

The Nice to Haves (Preferred Qualifications):

· Additional knowledge of foreign languages

Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve

Excellent verbal and written communication skills

Experience collaborating closely with teams outside of support

Investigative and critical thinking skills

Experience working with Zendesk tooling

Ramp Benefits (for U.S. Based Employees)

Proactively identify opportunities to enhance the customer experience and propose innovative solutions

Stay updated on product knowledge and industry trends to effectively address customer inquiries

Excellent verbal and written communication skills

Strong problem-solving and decision-making abilities

Strong organizational and multitasking skills

Previous customer service experience is preferred but not required

Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve

Excellent verbal and written communication skills

Experience collaborating closely with teams outside of support

Investigative and critical thinking skills

Experience working with Zendesk tooling

Ramp Benefits (for U.S. Based Employees)

Communication Skills: Ability to effectively listen and communicate with Sycle customers and the internal Sycle team.

Effectively manage cases through Sycle’s CRM system, Netsuite

2-3+ years of technical help desk experience

Strong problem analysis and problem solving skills

Strong verbal and written communication skills

Understand the functionality of the Sycle platform and be able to communicate information in a succinct and timely manner to customers