Customer Care Coordinator - (100% Remote Alabama)

Montgomery, AL, US, 35212

Description:

Do you enjoy helping people with important decisions? Are you interested in learning more about healthcare and benefits? We are hiring Customer Care Coordinators who will support incoming calls from customers who have questions about their health, wellness, and prescription plan/coverage. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others. Interested? APPLY TODAY!

RESPONSIBILITIES:

• Answer Inbound Calls from Customers and Address Questions & Concerns
• Provide Information About Their Insurance Coverage & Benefit Plans
• Navigate Through Multiple Computer Applications with Speed & Accuracy
• Resolve Concerns to Simplify Their Healthcare Experience
• Adapt to Learn New Call Types When Business Needs Change & Flex Support in Those Areas

WORK AT HOME REQUIREMENTS:

• A USB Wired Headset with Noise Canceling Microphone
• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
• Dedicated, Quiet, & Secured Workspace with No Distractions
• High-Speed Internet With At Least 10 Mbps Download Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)

ADDITIONAL REQUIREMENTS:

• Full-Time Schedule Availability to Meet Business Needs (Includes evenings and weekends)
• Willing to submit a Drug Test and Background Check
• Professional Positive Attitude & Courteous Telephone Etiquette
• 18+ Years Old & High School Diploma/GED

BENEFITS & PERKS:

• Remote work environment
• Opportunity for Professional Development
• Access up to 50% of your pay immediately after your shift
• $14-$15 per hour + Overtime during peak needs
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Paid, Virtual Training
• Pet Insurance

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to [email protected].