Customer Advocate Manager Jobs

Independency and time management skills.

Our company offers a remote working model.

Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.

At least 1 year of experience in a customer support role or client facing environment (provided support in writing).

Superb written and verbal communication skills.

Service-oriented personality with a can-do attitude and strong problem-solving skills.

Bachelor’s degree or equivalent experience

Minimum of 3 years of technical solutions experience, such as network infrastructure, collaboration and/or security (preferred)

Prior experience selling services and solutions

Prior experience interfacing with the C-Suite and/or Director level personnel

Strong interpersonal and communication skills

Cold & warm calling + email

2-3 years of experience in external customer account management, development, strategy or a consultant role.

Experience with Granicus products or other content management systems

Experience in change management or process improvement

Worked in a remote environment with experience managing multiple time zones

Experience working in or with local government, non-profit or similar field

Demonstrated problem-solving skills and the ability to work independently

Highly organised with excellent time management skills

Help support and train users following launch with dedicated remote training sessions

Support North America success manager in proactive customer outreach or follow-up as required

Process Premium Design Orders, maintain the tracker, and request/manage supplier quotes

Experience working in a customer facing role, ideally in technical support capacity

Excellent communication skills in-person and via phone, email and live chat

0-2 years customer service experience in an inbound call center environment with heavy phone volume and data entry

High School Graduate or General Education Degree (GED)

Routing, scheduling or dispatch experience

Prior in-bound call center experience

Knowledge of Medicaid guidelines and covered services

Pre-Tax and Post --Tax Commuter and Parking Benefits

3+ years of experience in account management

Experience working with our or other insurance management systems a plus

Act as a liaison between product management and the customer with a focus on communicating the roadmap

Performs other duties as assigned by immediate manager or management team.

Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet deadlines

Can work remotely or from one of our offices