Customer Accounts Advisor Jobs

Job ID 43709 Date posted 04/22/2023

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Average Annual Total Compensation $33,529**

This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance.

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Assist the Sales Team as needed
• Assist with merchandise returns and guest deliveries as directed by management
• Any reasonable duties requested by management
• Load, secure and protect product in company vehicle
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Safely operate company vehicle
• Sell customers on the benefits of timely lease agreement renewal payments
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned

Requirements

• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Uphold the Aaron’s Brand and protect company assets
• Ability to work schedule of hours varying from 8 am to 9 pm
• Two years of retail/customer service experience preferred
• Proficient computer skills
• Must meet DOT requirements to obtain certification in required states (United States)
• United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
• Proper telephone etiquette
• Maintain a professional appearance
• Excellent interpersonal and communication skills
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• High School diploma or equivalent preferred

Aaron’s Total Rewards

Benefits

As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes

Our team members are our greatest asset.

• Sundays off
• Employee purchase program with exclusive discounts
• Employee assistance program
• Stock purchase plans
• Pay on Demand
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Physical and financial well-being programs
• Benefits vary based on full- and part-time employment status.
• Employee Business Resource Groups
• Tuition reimbursement
• 401(k) plan with contribution matching
• Medical, dental and vision insurance
• Paid paternal leave

About Aaron’s

At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [email protected].

Aaron’s is an Equal Opportunity Employer.

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