Creative Account Coordinator, Web

Job Details

Remote Type

Fully Remote

Position Type

Full Time

Salary Range

$45,000.00 - $58,000.00 Hourly

Description

About Hawke Media

Hawke was founded on the idea that every modern business needs a CMO-level expert to lead digital marketing efforts. We customize data-driven, performance-focused solutions to help launch, scale, and invigorate businesses of all sizes, industries, and revenue models. We’re shifting the agency paradigm by putting client success ahead of our own. We’ve been featured in Forbes, Entrepreneur, INC, Business Insider, and CNN, and we can boast clients such as Red Bull, Verizon, Evite (and many, many more). We work hard and collaborate to create our dynamic culture.

Job Summary

The Creative Account Coordinator, Web serves as the client’s voice when developing and executing a project through creative web services including content web design, e-commerce web design and web support and maintenance. They help ensure the efforts of various team members (web designers, UX designers, web developers and other creatives) and components align with the client's goals. They are responsible for developing new client relationships and maintaining existing ones. Account coordinators are the backbone of client relationships.

The AC will be responsible for the day-to-day communication with clients as well as weekly recurring calls. You will work with creative and account leads, freelance designers, development teams, well as our internal channels, such as branding, strategy and media teams to ensure all departments are in close communications throughout every step of a project by effectively communicating client needs and expectations.

Job Responsibilities

• Create timelines and take necessary steps to hold clients and internal teams accountable for deadlines.
• Advanced communication and interpersonal skills
• Report performance of all creative projects, and assess against goals
• Able to present ideas with conviction
• Meet with clients and internal staff to discuss strategy and report on progress
• Able to maintain an efficient and process focused work flow while ensuring projects are completed timely and reviewed by the proper decision makers.
• Strong customer service and client management experience.
• Ensure client requirements are met, account coordinators need to work closely with colleagues, including branding, media buyers, email experts, sales and administrative staff.

Qualifications

Job Skills

• Exceptional project management skill and the ability to collaborate with a team
• Proficiency with project and time management
• Digitally-native. Up to speed with how brands leverage digital apps, products, services, social/digital marketing tools to more effectively reach, engage and serve consumers at every stage
• Bachelor’s Degree preferred
• Work with the sales team to be a liaison between the creative department
• Creative process management with a hands-on approach acting as a company-wide liaison between multiple departments including: services, marketing, and sales for all creative requests.
• Strong understanding of UX and web design principles and be able to easily articulate this
• Ability to present ideas, negotiate and problem solve
• Leadership: ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team)