Cpanel Systems Administrator - (Remote)

As a ServerHub cPanel Linux Administrator (Shared Hosting Platform Support) you’re on the front lines of helping current Shared Platform customers troubleshoot active issues and concerns. This is both challenging and rewarding. Our mantra is built around the Customer Support experience, applicants who have a passion for and a proven history of achieving high customer satisfaction rates will excel in this position.

We are looking for problem solvers who can think outside the box, and aren’t afraid of going the extra mile to make a customer happy. Every little thing can give a customer a big smile. As a voice of the customer and a person who will be looked upon as a true guru, you will have the influence and opportunity to give customers insight on product decisions within the ServerHub Platform.

This is a Remote Position

What You’ll Be Doing

• Communicate on current processes and assist in improvement suggestions
• Work collaboratively within a team setting via face-to-face and Internal Chat
• Collaborate with management and team to improve the Customer Experience
• Respond to help desk technical questions generated by our Shared Hosting customers
• Excellent Customer Service is key
• Answer Tickets, Emails related to the platform
• Adhere to our 15 Minute SLA response times, with one hour resolution/updates
• Troubleshoot Linux (CentOS and Ubuntu), Apache, MySQL, cPanel and PHP
• Learn and Adapt to the ServerHub systems, and adapt to rapid changes

Things You’ll Need

• Strong background in technology and Linux systems, specifically cPanel, Wordpress etc.
• Understanding of IP Address Subnetting and CIDR
• An understanding of HTTP, Apache, DNS, FTP, SSH, SQL Databases and Network Connectivity
• Strong identity with our brand and team culture
• Strong analytical skills and pattern recognition
• Excellent verbal and written communication skills is a MUST
• A High School or GED equivalent, if not available 3 years work experience
• Passionate about technology and Customer Support
• Prior experience in similar environments

Bonus Points:

• Source Code: GitAutomation: Chef, Puppet
• Willingness to work in non-traditional business hours (nights or weekends)
• Virtualization: KVM, XEN, OpenVZ

Working at ServerHub:

• Relaxed open work environment with a great team
• Free snacks and refreshments to keep your hunger at bay
• Competitive health, dental and vision plans available
• Monthly team building gatherings

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